The smartest alternative to Keatext

Discover why modern product teams choose Enterpret's customizable taxonomy, and granular customer insights. Say goodbye to high-level insights and opaque feedback analysis 👋

Customer Feedback Insights

Enterpret is what
Keatext could've been

Unlock the true power of customer feedback.
Complete control & transparency guaranteed!

Enterpret
Keatext

Main features

Unify Multiple Feedback Sources
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Automatically Tag Concepts / Topics
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Custom Built Machine Learning Models
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Feedback Trend Analysis
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Integrate with Customer Support Tools
(Zendesk, Intercom, etc)
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Customizable Taxonomy
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Transparent Tagging
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In-depth Product Feedback Insights
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Analyze Call Recordings
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Integrate with Product Analytics Tools (Amplitude, Mixpanel)
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Integrate with Data Warehouse (Snowflake)
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Integrate with Communities & Forums (Discord, Discourse, etc)
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Why is Enterpret the superior choice?

It's how modern product teams win

Align your roadmap with customer needs

Auto-tagged feedback from multiple sources helps you build the right things first.

Quantify

Quantify each customer pain

...across all channels and languages, updated in real-time. No more 90 slide PowerPoint decks to digest.

Accuracy

Accuracy you can rely on

Customer specific models which adapt with your product. No more inaccurate and expensive manual tagging.

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Quantify each customer pain

...across all channels and languages, updated in real time. No more 90 slide powerpoint decks to digest.

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Accuracy you can rely on

Continuously learning customer specific Machine Learning models. No more inaccurate and expensive manual tagging.

Prioritize your roadmap

The system of intelligence for all customer feedback ensures you build the right things first.

Quantify

Quantify each customer pain

...across all channels and languages, updated in real-time. No more 90 slide PowerPoint decks to digest.

Accuracy

Accuracy you can rely on

Customer specific models which adapt with your product. No more inaccurate and expensive manual tagging.

Leverage feedback users have shared already by joining it with user behavior segments. Save time setting up user interviews and surveys.

Synced

Synced audience

Integrate with tools for event analytics, user cohorts, feature flags.

Compare

Compare and contrast

Answer questions like how are my churned users different from my power users in the feedback they share?

Answer the why

Insights for every user segment

Leverage the feedback users have already shared by combining it with behaviour segments. No more focus group interviews and surveys.

Synced

Synced audience

Integrate with tools for event analytics, user cohorts, feature flags.

Compare

Compare and contrast

Answer questions like how are my churned users different from my power users in the feedback they share?

Post-launch feedback you can trust

Ship a better V1.1. Faster!

Fast

Rapid Identification

Find emerging feedback trends, good or bad, from your beta users.

Analytics

Investigate through self serve analytics

Don't be blocked on product ops and customer support to get feedback on recent launches.

Iterate quickly post

Ship a better V1.1. Faster!

Fast

Rapid Identification

Find emerging feedback trends, good or bad, from your beta users.

Analytics

Investigate through self serve analytics

Don't be blocked on product ops and customer support to get feedback on recent launches.

Make data-backed decisions. Justify or rule out assumptions through a simple UI with no manual work.

Interface

One Interface for customer feedback

All customer feedback is collected, structured, and accurately tagged. tagged.

Questions

Answer why experiment failed

If a user has shared feedback on it, Enterpret will find it and quantify its impact.

Ambient Awareness

Meaningful insights from sales calls

Bridge the gap between product and sales, on auto-pilot.

Interface

Ambient awareness

Subscribe to keywords and get pinged in slack whenever it gets mentioned in a call. Leverage summaries to decide which calls to listen to and which to ignore.

Questions

Learn why deals were lost

Quantify and listen to exact snippets of top product feedback reasons for any cohort of opportunities/accounts.

Never miss a bug again

Identify bugs, UX issues, as soon as they happen. No product quality issue slips through the crack.

Auto

Auto discovery of issues

Continuously discover granular reasons for new customer feedback.

Proactive

Extremely fast and proactive

Get alerted wherever you want as soon as an anomaly happens.

Respond to product

Identify bugs, UX issues, as soon as they happen. No product quality issue slips through the crack.

Auto

Auto discovery of issues

Continuously discover granular reasons for new customer feedback.

Proactive

Extremely fast and proactive

Get alerted wherever you want as soon as an anomaly happens.

How does it work?

Key features that power our automated survey analysis

Feedback

Source of truth of all feedback

Capture feedback from any source & any language, be it reviews, conversation, support tickets, forums, surveys, or ad-hoc files.

taxonomy

Adaptive customer feedback taxonomy

Give structure to unstructured customer feedback - customized just for you. No maintenance as it adapts to changes in feedback over time.

Analytics

Advanced analytics suite

Query on taxonomy along with user properties to find relevant feedback. Visualize to get insights at a glance. Share results with your teammates. Automate work by setting up reports.

Search

Powerful Semantic Search

Google-like search across your entire feedback. Search for what the user meant, not just how the user said it.

Integration

Integrations galore

Anywhere you want to ingest feedback from, anywhere you want to send customer feedback insights to - we've got you covered.

Security

Enterprise grade security

SOC-2 Type II certification, penetration tested, and regular vulnerability scans. Hosted behind a VPC. Data encryption at rest and transit.

Trusted by the world's best product teams

“The best app for trading

Lorem ipsum dolor sit amet consectetur adipiscing platea amet risus tincidunt erat lacus eu id nisl commo sit purus integer purus quis amet fames egestas inter.

Matt Cannon
VP of Marketing at Facebook
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“The best app for trading

Lorem ipsum dolor sit amet consectetur adipiscing platea amet risus tincidunt erat lacus eu id nisl commo sit purus integer purus quis amet fames egestas inter.

Matt Cannon
VP of Marketing at Facebook
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“The advantage of Enterpret is that we’re not relying entirely on human categorization. Enterpret is like a second brain that is looking out for themes and trends that I might not be thinking about.”

Misty Smith
Head of Product Operations
Read Case Study

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Don't settle for high-level feedback analysis.