Enterpret x Glean GO
Company Knowledge,
Meet Customer Knowledge
Glean gives your team and your agents context on how your company works. Enterpret adds the half that's usually missing: what your customers are actually saying. Together, that's the full picture.
"Enterpret connected millions of feedback records and made them accessible to all our teams. Now everyone has the insights they need to prioritize their roadmap and align around the top issues — creating a healthy push and pull for Voice of Customer and Close the Loop."
See Enterpret in Action with Your Customer Feedback
Enterprise-grade security, built in.
Frequently Asked Questions
Glean gives your team and your agents context on how your company works. Enterpret gives them context on what your customers are actually saying. Together, that's the full picture.
Most AI agents inside the enterprise know your company. They don't know your customers. They can find the Slack thread, the doc, the ticket — but they can't tell you why churn ticked up in a segment, or what's driving the sentiment shift in support this month, because that signal lives in thousands of scattered, unstructured conversations.Enterpret is a Glean connector today. It turns raw customer feedback — calls, tickets, reviews, surveys — into structured themes with source-linked evidence, and brings that layer directly into Glean's Assistant and agent workflows. Ask a question in Glean, get an answer grounded in what customers said, not just what's in your internal docs.
What this looks like in practice
- Ask Glean a product or account question, get quote-backed customer evidence pulled in alongside your internal knowledge.
- No separate tool, no manual export, the customer intelligence layer sits inside the workflow your team is already in.
- Every answer traces back to a real source, not a summary of a summary.
Enterpret connects natively to Zendesk, Intercom, Freshdesk, Salesforce, Gong, NPS survey tools, app store review platforms, and 50+ other sources. Its AI uses NLP and adaptive topic modeling to automatically categorize every ticket, conversation, and review — no manual rules, no labeling — and enriches each signal with customer context like account ARR, plan tier, and lifecycle stage so every insight is immediately actionable.
By identifying root causes before they generate volume. When a bug, UX friction, or product gap starts trending in feedback, Enterpret surfaces it in real time — so teams fix the underlying issue rather than responding ticket by ticket. Customers who reported problems are notified automatically when fixes ship, reducing repeat contacts and improving CSAT without any manual follow-up.
Enterpret tracks NPS, CSAT, and churn signals in real time, segmented by customer tier, channel, product area, release, or any custom attribute. Teams can monitor how specific feedback categories drive NPS score changes, identify which issues correlate with churn risk, and measure the customer satisfaction impact of product and operational changes — all from a single omnichannel intelligence layer.
Traditional VoC software produces reports. Enterpret produces real-time intelligence. It delivers 100% feedback coverage across all channels — not a sampled survey — auto-categorizes everything with AI so there's zero manual tagging, and closes the loop automatically by notifying customers when their issues are resolved. Where most VoC programs create quarterly slide decks for leadership, Enterpret routes actionable insights to the teams who can act on them, in the tools they already use.
Enterpret integrates with 50+ tools for a variety of use cases. From importing customer feedback to notifying support agents of trending issues, we integrate with many products used by CX, Support, Product, Sales, and Marketing teams (e.g. Zendesk, Gong, Qualtrics, Linear, etc). Check out https://www.enterpret.com/platform/integrations for a full list of integrations.
Zero manual tagging, finally
Deploy your team's empathy on customers, not categories. Every ticket auto-categorized with accuracy so your advocates focus on solving problems, not sorting them.
Feedback flows in from Zendesk, Intercom, Freshdesk, NPS surveys, app store reviews, call transcripts, and 50+ other sources. Enterpret's NLP and adaptive topic modeling categorize all of it automatically — no taxonomy to maintain, no rules to write, no data science team required.
Real-time intelligence, not quarterly reports
End "Voice of Customer" theater. Get 100% feedback coverage across all channels with insights that arrive while you can still act on them - not 3 months later.
Track NPS and CSAT trends in real time — by segment, channel, release, or customer tier. When a new issue starts spiking, Enterpret surfaces the root cause before it fills your support queue. That's the difference between a reactive support function and a proactive customer intelligence operation.
Close every loop at scale
Feature ships? Everyone who requested gets notified. Bug fixed? All affected customers updated. Turn every customer interaction into a relationship moment, automatically.
Insights route to Jira for engineering, Slack for the broader team, and Salesforce for account owners — so the full organization moves from the same omnichannel customer intelligence layer. No more siloed feedback. No more cross-team coordination overhead. Every customer touchpoint becomes a data point that drives action.
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