AI-Powered Support Ticket Analysis
Leverage AI to understand what's really driving support volume. Enterpret automatically analyzes support tickets to identify root causes, predict escalations, and surface opportunities to deflect tickets through product improvements.
"Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?"
AI That Understands Support Context
Support tickets are rich with product insights but difficult to analyze at scale. Enterpret's AI is trained specifically on support data to understand ticket context, urgency, and root cause. Automatically categorize tickets by issue type, affected feature, and customer segment—revealing patterns that manual analysis misses.
AI Assistant for Support Intelligence
Make support data accessible to every team. Wisdom AI answers questions like "What percentage of tickets are about billing?" or "Which bugs are mentioned most in escalations?" in seconds. Get AI-powered analysis complete with ticket examples and trend insights.
AI Agents for Support Monitoring
Deploy AI that watches for support red flags. Enterpret's AI Agents continuously analyze incoming tickets to detect spikes, new issue types, or sentiment deterioration. When critical patterns emerge, automated workflows alert the right teams with full context and recommended actions.
Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction
We chose Enterpret for its intuitive UI and seamless data integrations, which enable us to combine data from all sources and generate deep, multi-layered insights. The insights we've gained are already driving meaningful change across our organization, and their responsive support and collaborative approach have been invaluable.
Before Enterpret, organizing research data took an entire day. Now, research synthesis is 83% faster - it takes just 15 minutes to pull the data and another 15 minutes to start synthesizing. Enterpret removes the manual work, allowing me to focus on strategic thinking with a clear mind.
.png)
The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.
We are laser-focused on giving customers more than they expect through a hospitality-first, individualized approach to drive retention and loyalty. Enterpret has allowed us to stitch together a full picture of the customer, including feedback and reviews from multiple data points. We now can super-serve our loyal customers in a way that we have never been able to before.
.svg)
Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.
Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?
Enterprise-grade security, built in.
Frequently Asked Questions
Enterpret helps product, leadership, voice of customer and customer experience teams.
We recommend that teams have at least 1,000 combined feedback records from all sources (support tickets, social, communities, etc.) per month.
Enterpret works well for any team that is looking to consolidate customer feedback and understand what their customers want, at scale.
Enterpret helps product development teams consolidate their data and build custom taxonomies using large language models to automate tagging. Teams use Enterpret to surface answers to the most pressing customer questions, identify the most critical pain points to solve, and validate what customers care about the most.
Enterpret is committed to delivering forward-thinking technology while honouring the responsibility to safeguard the data customers share with us. We are SOC 2 Type 2, GDPR, and CCPA compliant. For full details on our security posture you can go to https://www.enterpret.com/security.
Enterpret integrates with 50+ tools for a variety of use cases. From importing customer feedback to notifying support agents of trending issues, we integrate with many products used by CX, Support, Product, Sales, and Marketing teams (e.g. Zendesk, Gong, Qualtrics, Linear, etc). Check out https://www.enterpret.com/platform/integrations for a full list of integrations.
