Draft PRDs grounded in customer evidence
For when you need more than 'customers want this' in your spec.
The Challenge
Thin problem statements
PRDs say "customers have asked for this" without quantifying how many, which segments, or how frustrated they are.
Cherry-picked evidence
PMs unconsciously pick quotes that support their hypothesis. Systematic evidence tells the full story.
Disconnected from source
Feedback lives in one system, PRDs in another. There's no link between the customer voice and the spec.
How teams use Enterpret today
Situation
A PM was writing a PRD for a new collaboration feature and needed to prove customer demand beyond anecdotes.
Action - asked Wisdom, Enterpret's AI assistant
Pull all customer evidence related to collaboration or team features. Include total account count, ARR breakdown by segment, and the top 5 verbatim quotes.
Impact
PRD went from "customers want collaboration" to "47 accounts ($2.1M ARR) across 3 segments have raised this, with 78% expressing high frustration."
Situation
A product team needed to understand what specific problems customers expected a feature to solve — not just that they wanted it.
Action - prompted Claude with Enterpret MCP connector
What specific use cases or workflows do customers describe when requesting [feature]? Show the most detailed descriptions.
Impact
Discovered 3 distinct use cases behind a single feature request. The PRD addressed all 3 instead of building for the assumed primary one.
Situation
A PM was writing a PRD for collaboration improvements but didn't know what customers were saying about the topic in real-time — only what they found during their initial research sprint.
Action -
Action — configured an Enterpret Quality Monitor agent for their product area
Quality Monitor agent alerts when feedback themes related to collaboration, real-time editing, or team workflows spike or show new patterns — posts to #product-collab Slack channel.
Impact
The agent had accumulated 3 weeks of relevant alerts by the time the PRD was in review — including a trending theme about "real-time cursor visibility" that the PM hadn't considered. Added to the spec before engineering started.
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