Dashboards & Reporting

Transform customer feedback into clear insights

Turn feedback into measurable signals that show what’s gaining traction, what’s losing ground, and what drives customer satisfaction and business results

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The only platform where reporting evolves with intelligence that surfaces insights in real-time

Get instant visibility with ready-made VoC reports

Access pre-built reports designed for product, CX, and leadership teams that organize key feedback metrics and data by themes, sentiment, and impact

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COLLABORATIVE DASHBOARDS

Share and co-edit so teams can analyze and act together

Scheduled Reports

Automate reports on your cadence. Push dashboard snapshots to any channel

Saved ITEMs & TEMPLATES

Save dashboards and reuse templates to standardize reporting across teams

Move past volume metrics to understand what’s driving change

When feedback is noisy, it’s hard to know what really matters. Quantify themes by revenue, CSAT, and NPS to reveal the “why” behind every trend

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QUANTIFY IMPACT

Rank themes by ARR, CSAT, NPS impact, not just volume. Slice by dimensions, no SQL

Comparative Analysis

Compare cohorts, segments, and time periods to isolate what’s changing and why

Feed Views & Summaries

Jump from any chart to verbatim feedback and AI summaries

Summarize insights and track emerging topics in real time

Leverage AI to automatically summarize large volumes of data into clear, contextual insights highlighting what’s driving satisfaction or risk to surface themes for attention

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Embedded Wisdom AI

Add Wisdom AI to any dashboard. Ask any question, get instant, grounded answers

DETECT Trends & Anomalies

Spot shifts the moment they happen. Catch emerging issues and opportunities early

Proactive Alerts

Get notified in Slack or email when anomalies occur. Act fast before they escalate

How Dashboards & Reporting Work

From scattered feedback to strategic clarity, transform noise into actionable intelligence

01

Start Fast with Templates or a QuestioN

Pick a VoC template for Product, CX, or Leadership or build from an existing/new Quantify. Set scope filtering by product, segment, and timeframe.

02

Quantify BY BUsINESS Impact, Not Just Volume

Create impact-weighted charts ranking themes by revenue, CSAT, and NPS. Apply dashboard-level filters using entities and metadata from your Knowledge Graph to surface the signals that move the business.

03

Detect Shifts Before They Scale

Let AI monitor patterns 24/7. Anomaly detection flags significant changes instantly, while Wisdom AI provides natural language answers to any question about your data.

04

Drill from Trend to Truth in One Click

Jump from any chart to Feed. Toggle between verbatim feedback or AI Summary, compare cohorts, and use embedded Wisdom to explain the “why” with grounded answers.

05

Broadcast and Scale the Insight

Schedule automated reports to Slack or email. Share interactive dashboards with one-click access from trends to verbatim feedback, ensuring every team acts on the same customer truth.

use cases

Save time and stop manually tagging feedback.

Create flexible, extensible objects—like Agents, Employees, Stores, Personas, or Campaigns—to model exact context for sharper intelligence.