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Redefining how the best companies build with feedback
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unified customer feedback analytics
ChatGPT is great for small, quick questions. But scaling customer feedback? That’s a different ballgame. Enterpret is built to handle the complex, ongoing work of real customer insights. Here’s why it’s the smarter choice.
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Why product development teams use Enterpret over ChatGPT
integrations & data sources
No data wrangling = No headaches
Enterpret: We plug straight into your CRM, social media, product analytics—wherever your customer data lives. Stop hopping between systems; all your feedback is right here, ready for analysis.
ChatGPT: You’ll have to pull all the data yourself, one system at a time. And without those integrations, you’re missing out on the full picture, especially from sources like social media.
Proactive Monitoring & Alerts
Get ahead of issues before they're problems
Enterpret: Real-time alerts mean you know as soon as trends shift, so you’re always one step ahead.
ChatGPT: ChatGPT is strictly Q&A. No alerts, no monitoring, just reactive responses. So if a trend’s on the rise, you’ll find out—eventually.
context matters
Trend tracking built right in
Enterpret: Customer feedback isn’t static—it’s constantly evolving. Enterpret’s time series analysis gives you a clear view of what’s trending up, what’s on the decline, and where you need to act.
ChatGPT: Each query is a fresh start. No historical context, no trend insights. It’s like looking at the stars through a straw—you’re missing the constellations.
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We chose Enterpret for its intuitive UI and seamless data integrations, which enable us to combine data from all sources and generate deep, multi-layered insights. The Enterpret team ensured a smooth onboarding experience, even increasing data ingestion cadence to provide real-time alerts. The insights we've gained are already driving meaningful change across our organization, and their responsive support and collaborative approach have been invaluable.
Nir Ben Ari
Director, Customer Support, Vimeo
Before Enterpret, organizing research data took an entire day. Now, research synthesis is 83% faster - it takes just 15 minutes to pull the data and another 15 minutes to start synthesizing. Enterpret removes the manual work, allowing me to focus on strategic thinking with a clear mind.
Mike McNasby
User Research Lead, Descript
We are laser-focused on giving customers more than they expect through a hospitality-first, individualized approach to drive retention and loyalty. Enterpret has allowed us to stitch together a full picture of the customer, including feedback and reviews from multiple data points. We now can super-serve our loyal customers in a way that we have never been able to before.
Anna Esrov
Vice President of Customer Experience & Loyalty
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Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.
Dina Mohammad-Laity
VP of Data
Since launching our Voice of Customer program six months ago, our team has dropped our human inquiry rate by over 40%, improved customer satisfaction, and enabled our team to allocate resources to building features that increase LTV and revenue.
Abishek Viswanathan
CPO, Apollo.io
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The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.
Larisa Sheckler
COO, Samsung Food
Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction
Nathan Yoon
Business Operations, Apollo.io
Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?
Emma Auscher
Global VP of Customer Experience, Notion
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