uNIFIED fEEDBACK rEPOSITORY
Consolidate customer feedback across all channels
Connect all customer data sources in hours not days.
Enterpret is the source of truth for your voice of customer
Integrate feedback from surveys, support tickets, socials, reviews, research, communities, and sales calls.
Flexible metadata and cohorts
Bring in your own metadata and sync with Mixpanel and Amplitude to do cohort analysis.
Audio, text, and video combined
Dive into insights and listen to audio sources next to reading text feedback without context switching.
How the Unified fEEDBACK rEPOSITORY Works
Enterpret integrates with all tools where feedback is being shared and collected and automatically organizes them in one place.
Unlock the power of having all your customer feedback in one place.
Unify all feedback
We combine feedback of any language, reviews, conversation, support tickets, forums, surveys, or ad-hoc files.
No need to jump through hoops to access feedback that used to live in different channels
Combine behavioral and usage data, with feedback to slice, dice, and analyze for a holistic understanding of customers.
Even as feedback volume changes or if you switch to a different set of tools, your historical data is always accessible.
No more wasting time collecting data in spreadsheets - everything in one place means you can focus on the insights.
Enterpret continuously updates your repository to reflect the current state of your feedback and business.
Enterpret's Gong Integration is a game changer on so many levels. The automated labeling of feedback saves dozens of hours per week. This is essential in creating a customer feedback database for analytics.
Revenue Operations Lead
The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.
COO, Samsung Food
Enterpret makes it easy to understand and prioritize the most important feedback themes. Having data organized in one place, make it easy to dig into the associated feedback to deeply understand the voice of customer so we can delight users, solve issues, and deliver on the most important requests.
Head of Support and Ops
The advantage of Enterpret is that we’re not relying entirely on human categorization. Enterpret is like a second brain that is looking out for themes and trends that I might not be thinking about.”
Head of Product Operations, Notion
As a PM, I want to prioritize work that benefits as many of our customers as possible. It can be too easy to prioritize based on the loudest customer or the flavor of the moment. Because Enterpret is able to compress information across all of our qualitative feedback sources, I can make decisions that are more likely to result in positive outcomes for the customer and our business.
We use Enterpret for our VoC & Root Cause Elimination Program - Solving the issues of aggregating disparate sources of feedback (often tens of thousands per month) and distilling it into specific reasons, with trends, so we can see if our product fixes are reducing reasons.
Business Operations, Apollo.io
Put it together
Combine the Unified Feedback Repository with these features to unlock your voice of customer and drive product growth from feedback.