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Automatically analyze your customer feedback to make product decisions confidently.
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June 2024

Week of June 24th 2024

Supercharging speed and performance with our latest optimizations

Maximizing performance! See the decline in average response type of different Queries in Enterpret

Over the last week, we've released a series of performance improvements to deliver speed and efficiency you expect and need out of Enterpret. Here's what's new:

Optimized Synced User and Account Transformations

Precomputed the user-account-record transformations and stored them in Snowflake. By doing this upfront, we've eliminated the need for these transformations during query time. The result? Faster queries and a smoother user experience.

Revamped Query filtering logic

Reimagined our AND and NOT query filtering logic. This overhaul slashes the number of partitions loaded on Snowflake, meaning your data retrieval is now quicker and more efficient. Less waiting, more doing.

Improved Feedback Fetch Response Time

Turbocharged the response time for fetching users, accounts, and records from Citadel. This enhancement cuts down latency across all feedback fetch operations, so you get the data you need, right when you need it.

Upgraded Performance for Quantify

Unleashed a major performance upgrade for Quantify. Queries that filter by Keywords and Group by Reasons (and vice versa) are now lightning fast. This upgrade means faster insights and more powerful analysis, driving better decisions at every turn

These performance improvements that make the Enterpret experience significantly faster in these key areas

  • Queries for User and Account integrations
  • Queries for large volumes of Tracked Keyword or Reason filters
  • Queries that look at very high cardinality metadata fields
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June 2024

Week of June 17th 2024

Co-occurring Toggle on Compare with Category Filter Improvements

Category filters used to be broken in the Compare view. You couldn't exclude co-occurring reasons either. Now, both issues are fixed. The co-occurring toggle is here to make the Compare view much more useful.

Enhanced Journey for Adding Widgets to Dashboards

Adding widgets to dashboards just got easier. You can now drop widgets between rows or in the first row itself. This small change can make a big difference in how you organize your dashboard.

Enterpret Links Now Unfurl

Enterpret links now unfurl in tools like Figma, Linear, and Notion, giving you a quick snapshot of what Enterpret is. Before, these links were just plain URLs. Now, they provide context at a glance.

Auto-Collapse Summary Section on Scroll

When you want to dive into feedback records, the summary section now auto-collapses as you scroll. No more hunting for the collapse button. It's a small tweak that makes consuming feedback a lot smoother.

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June 2024

Week of June 10th 2024

Transform the way you tell stories with customer insights

Enterpret Dashboards got a glow up to make storytelling in Enterpret more powerful and easier. Now you can:

  1. Add Text to add context or summarize key takeaways
  2. Add Summaries for faster ways to surface insights from the noise (complete with annotations for deeper investigation)

These updates make VoC reporting from Enterpret even easier so you can align your team around insights, democratize access to feedback, and build better products.

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June 2024

Week of June 3rd 2024

Synced Users and Accounts <> Snowflake to connect feedback to revenue

We are excited to share that Synced Users and Accounts supports Snowflake user and account data connect feedback and revenue!

Customers can usee Synced Users and Accounts to stack rank opportunities by revenue impact, prioritize intelligently, and stop over-indexing for the volume of feedback to:

☑  Drive roadmap decisions

☑ Reduce churn and identify upsell opportunities

☑ Compare users to validate their hypotheses

Learn more about Synced Users and Accounts or visit the Help Center.

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May 2024

Week of May 27th 2024

Shipped multi-select Fields on Unified Fields for easier editing

Users can now select multiple fields together while creating or editing a Unified Field. Previously, this was limited to one selection at a time.

Enabled CTA to navigate to created Quantify from Wisdom

Users can now navigate to a Quantify they created from Wisdom by clicking on the VIEW QUANTIFY CTA in the notification. Previously, there was no simple way to get to the created Quantify.

Reduced precision of % to 1 decimal point for less cognitive load

The precision of percentage values on Enterpret is now 1 decimal point. Previously, this was 2 decimal points, which added unnecessary cognitive load without sufficient value.

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May 2024

Week of May 20th 2024

Released ability to Add Text in a Dashboard for enhanced storytelling with customer insights

By popular demand Enterpret users can add Text to your Dashboards! This feature allows you to jot down notes, provide explanations for your Quantify charts, and add any additional context needed. Improve communication and make your dashboards more informative and insightful.

Delivered new Error States for CSV File Upload Errors for clarity in error handling

Error encountered while uploading

Revamped the error states for CSV file uploads through the Integrations screen. Previously, users encountered a generic "failed to fetch" error, making troubleshooting difficult. Now, two distinct error state screens will provide specific feedback:

  • Error encountered while uploading
  • Error encountered after uploading

This enhancement reduces frustration and helps users quickly identify and resolve issues.

Launched Wisdom Chat List Extension for maximum visibility

Previously see all Wisdom chats was limited to 10 chats and now we've update the CTA to "See all Chats" and the list now displays as many chats as can fit in the left pane without scrolling. This enhancement allows you to access more conversations at a glance, improving efficiency and user experience.

Introduced Summarize with Wisdom CTA improvement on feed to optimize screen space

The Summarize with Wisdom CTA has been refined to save vertical space. We've replaced the full-width CTA with a regular CTA next to the feedback/summary toggle. Additionally, minor adjustments to the summary card enhance usability, making your workflow smoother and more intuitive.

Bug Fixes

Updated Dashboard navigation for Quantify Charts for better dashboard management

We've fixed the issue where adding a Quantify chart to the dashboard redirected users to the bottom of the page. Now, when you insert a chart, you remain at the chosen position, ensuring a seamless and efficient dashboard management experience.

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