Enterpret
Product Updates

Shipped improvements to our Query models

We’ve made significant enhancements to our Query Models for sharper subquery generation, smarter keyword handling, and better performance.

• Sharper Subquery Generation:  No more filtering on generic terms or organization names—say goodbye to irrelevant results like “Feedback from customers” or “Feedback from users.”
• Smarter Keyword Handling: The new model handles specifics more effectively. Example: “What is the total number of support tickets in the last year?” The new model is capbabe of zeroing in on the specificity of support tickets and timeframe.‍
• Query Performance Boost: Enjoy a 2% gain in accuracy without any compromise on overall performance.

Launched Taxonomy Estimator for improved Label processing

We’re excited to roll out our new Taxonomy Estimator for label processing! Previously, whenever a label was edited, merged, or newly created, we reprocessed and re-tagged feedback records based on updated information within an hour (though we occasionally missed this target).

Now, with our latest update:

• Accurate Time Estimates: The Taxonomy Estimator provides iterative time estimates for label processing, giving you a more accurate idea of when your updates will be completed.
• Improved Reliability: If label processing gets stuck or fails, the system automatically restarts to ensure smoother and more reliable operations.

This update sets realistic expectations and reduces frustrations around label processing delays, ultimately enhancing user experience.

‍

Create Anomaly and Compare Charts in seconds with Wisdom

Wisdom is our co pilot for customer insights that delivers deep customer insights in a simple, intuitive chat interface. Ask any question and get answers to customer questions without the complexity of an analytics tool. Here's three ways you can use this update: ‍

• ‍Spot Anomaly spikes & dips: Have questions about sudden changes? Now you can easily ask Wisdom to identify and highlight spikes and dips in your data!‍
• Data comparisons within same time period: Compare different reasons all within the same time frame. Spot trends and gain insights effortlessly.‍
• Compare across different time periods: Dive deep by comparing reasons and keywords across different periods. Discover how patterns evolve over time.

More transparent answers in Wisdom

The latest enhancement in Wisdom makes every interaction more transparent and reliable. Answers produced by Wisdom will now provides more context and understanding in responses in way that makes it easier to consume.

• ‍User Quotes Integration: Wisdom now includes more user quotes to make responses clearer and more insightful.‍
• Accurate Feedback Citations: Feedback citations are more accurate, representing user expectations effectively.‍
• New Hierarchical Structure: Answers now feature a three-level hierarchy for better organization and ease of skimming.‍
• Refined UX: We've updated the UX for improved readability of quotes, ensuring users are not overwhelmed by multiple entries

Use Wisdom to generate filters in the Query Builder

‍

Anywhere you can search, you'll now be able to use Wisdom to auto-generate Filters.

Try

• Create a filter for Tracked Keyword [ x ]
• Create a filter for praise
• Create a filter for feedback from the App Store.

Wisdom Performance Update: 50% Faster

We continue to make investments in Wisdom's performance - we're now seeing Queries run ~50% faster!

Shipped "contains" filter in Query Builder

Our highly requested "contains" filter operator is now available in QueryBuilder! Users can perform substring matching on metadata field values directly within QueryBuilder, unlocking greater flexibility and precision in your searches.‍

Improved Comparisons usability on Quantify pages‍

We've made the following enhancements to improve the experience of comparing data sets when using Quantify: 

• The comparison period (Duration B) now automatically adjusts to maintain a consistent relative gap when updating the global date filter.
• No more manual fixes or error messages—just smooth and seamless comparisons every time.

Added sorting by Metadata fields on Quantify

You can now sort metadata fields by labels, offering a more intuitive experience when you're looking to organize and analyze your data efficiently.

SAML Single Sign-On (SSO) for Seamless and Secure Sign-In

Users can now log in to Enterpret via SAML SSO, enabling secure and hassle-free authentication. SAML (Security Assertion Markup Language) is a trusted enterprise-grade protocol, widely adopted for centralized and secure access management.

Performance Boosts: Hyde Latency & Wisdom Queries

Feedback Collection Optimizations

We’ve enhanced the performance of feedback collection for smaller data sets, delivering faster and more accurate results.

Key Improvements:

• Streamlined Retrieval: Simplified feedback data retrieval by eliminating redundant steps.
• Better Query Accuracy: Ensures all records in the set are effectively utilized, optimizing results.

Results:

• Overall Time Reduction:
  • Old Average: ~50.03 seconds
  • New Average: ~28.85 seconds (42.3% improvement)
• Feedback Collector Time Reduction:
  • Old Average: ~20.86 seconds
  • New Average: ~3.92 seconds (81.2% improvement)

Hyde Latency Optimization

We’ve made Hyde faster, improving summary collection to enhance the user experience and reduce wait times. By implementing streaming summaries and parallel record retrieval, we’ve achieved significant latency reductions for the Similar Summary Collector:

• P50 Latency: Reduced by 4.5% (11.10s → 10.55s)
• P90 Latency: Reduced by 24.5% (18.79s → 14.26s)
• P99 Latency: Reduced by 28.3% (19.89s → 14.26s)

Fine-Tuned Filter Extractor

Our filter extractor model has been fine-tuned using refined production data. Here’s what makes it stand out:

1. Blazing Speed

• Latency reduced from 6.3 seconds (p50) to an impressive 1.2 seconds (p50) by removing unnecessary reasoning generation.

2. Improved Filter Quality

• Sharper Accuracy: Cleaner, more relevant filters now perform at or above current production standards.
• Smarter Metadata Matching: Reduces noise by avoiding naive text-matching for metadata filters.
• Higher Precision in Reason Filtering: Minimizes irrelevant filter selections, ensuring precise insights.
• Enhanced Recall: Captures more relevant reasons for filter creation.

3. Consistent Error Messaging

• Delivers uniform error messages when context is insufficient, keeping workflows smooth and predictable.

Launched Sprig Integration to surface deeper insights

Survey responses just got smarter. The Enterpret and Sprig integration takes your surveys to the next level by transforming feedback into actionable insights.You can now seamlessly ingest survey feedback from Sprig directly into Enterpret, eliminating manual work and keeping insights centralized.

Learn how to get started Help Center article.

Enhanced: Twitter Record Metadata

Find what (or who) you’re looking for.
Tweets ingested into Enterpret now display mentioned handles, making it easier to search for tweets tied to specific users.View @usernames directly in tweet

Added metric widgets for Dashboards for insights at a glance

You can now plot aggregate values as Metrics and add them to dashboards for instant visibility into your key data points.

Released: Feedback Widget for Dashboards

Feedback, front and center.
Add a dedicated Feedback widget to your dashboards, putting customer insights where you need them most.

Optimized Feedback Summaries

Say goodbye to waiting. We’ve turbocharged the loading time for Feedback Summary views, so you can get to your insights faster than ever.

Even easier prompting with Wisdom Follow-Ups

Wisdom Follow-Ups now accompany any response, making it ridiculously easy to ask follow-up questions that actually matter. No guesswork, no wasted time—just the insights you need, faster.

Introducing DSAT (Customer Dissatisfaction Score)

We’re thrilled to announce that DSAT tracking is now live on the platform!

What’s DSAT?
DSAT complements our CSAT metrics by specifically focusing on customer dissatisfaction patterns. It’s your new go-to tool for identifying pain points and prioritizing improvements that truly move the needle.

• Gain a holistic view of customer satisfaction metrics.
• Pinpoint areas for improvement with laser focus.
• Leverage enhanced reporting tools tailored for CX teams.
• Unearth deeper insights into negative feedback patterns for proactive problem-solving.

Why This Matters:
DSAT provides a nuanced view of customer experiences. It empowers teams to address concerns proactively, making a tangible difference where it counts the most.

‍