Enterpret
Product Updates

Rolled out the Google My Business Integration

Effortlessly unlock powerful insights from your Google My Business reviews. Enterpret's integration automatically translates reviews into English and applies advanced machine learning to detect key themes and topics. Dive deeper into your feedback by combining taxonomy-based analysis with product usage stats, customer demographics, and more. Stay ahead with real-time alerts on sudden review spikes, and make data-driven decisions to boost your business' rating and solve customer pain points.

Features:

• Seamless one-click integration
• Enriched reviews with Enterpret's highly accurate taxonomy
• Supports 70+ languages
• Analyze and visualize reviews by rating, user demographics, and trends

Expanded User Roles to provide greater control

Enterpret Admins are able to customize default user roles: Admins, Editors, Members, and Viewers for greater control. Here’s a quick breakdown:

• Admins: Full access! Admins can not only edit but also control the data flowing into Enterpret and manage user access.
• Editors: Control the insights game. Editors own the Taxonomy and metadata management to streamline insight creation. They don’t handle users or data.
• Members: Insight consumers who can create their own artifacts and subscribe to reports but don’t have control over the Taxonomy or metadata.
• Viewers: Read-only access. They can view and consume reports, but no artifact creation here.

‍Improved Quantify Denominator for Greater Consistency

‍We’ve streamlined the Quantify denominator experience, ensuring that it now behaves in line with user expectations as they modify the Quantify Filter. The denominator only diverges when manually adjusted, creating a more consistent and intuitive experience for users.

‍Released Transparent Error Messages on File Uploads

Error messages have been updated to be more specific when uploading files, moving away from vague "something went wrong" notices. Now, errors clearly pinpoint the issue, like "Record on line 89: wrong number of fields," helping you fix problems faster.

Enhanced Pie Chart UX for Smoother Quantify Interactions

Pie charts were previously locked to Percentage calculations in Quantify, which confused users when the tab became disabled for Count calculations. We shipped an updated that allows the Pie Chart tab to stay active even for Count calculations, updating the Quantify experience for greater clarity.

Added Exclude Filters in Query Builder

Crafting queries just got more precise. Users can now exclude all or any of a list of text fields when building queries, allowing for more targeted searches and refined data analysis.

Introducing Permissions

Admins now have exclusive control over creating and disabling integrations, ensuring a more secure and streamlined workflow. This change marks the beginning of a broader user-role update, giving teams the confidence that only authorized users can make critical changes.

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Permission Changes -Integration Management

‍Creating and disabling integration is now restricted to admins. Previously, this was accessible to all users. This is the first step of a wider user-role update and rollout.

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Enabled Calculations for Feedback Record Plot‍

We’ve expanded the capabilities of the “Feedback Records” plot. You can now customize calculations beyond just the count of feedback. This helps us empower actions on top of customer interactions for all users by giving you the flexibility to analyze feedback data in a way that serves your needs.

Enhanced Discord Integration Configuration

Our Discord integration just got smoother. We’ve improved the setup process more transparent so users can easily configure private channels on their first try. This improvement is aligned with transforming unstructured customer interactions into objective customer insights, by making sure you have the right channels configured for rich, actionable feedback.

Refined On-Hover Menu for Reasons‍

We’ve cleaned up the on-hover menu for Reasons, streamlining it by prioritizing the most critical calls to action. This update supports our goal to Make Enterpret accessible everywhere for everyone, by ensuring a more intuitive and efficient user experience.

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New! Chorus + Enterpret Integration: Unlock comprehensive customer insights

Combine the power of Chorus's conversational intelligence with Enterpret's unified customer feedback analytics to achieve a holistic view of your customers. This integration seamlessly bridges the gap between product and sales insights, leveraging Chorus's ability to capture customer interactions during sales calls and Enterpret's capability to integrate comprehensive feedback from all touch points. Together, they empower a deeper understanding of customer sentiments, key moments, and competitive insights. Learn more about the integration

Enhanced Quantify Builder interface for clarity

We've refined the Quantify Builder interface by improving the copy and removing unnecessary clutter. The term "Show Me" has been replaced with "Plot," providing clearer guidance and reducing ambiguity for new users.‍

Added a summary loader to Wisdom for enhanced experience

Now, users can see a progress bar and a percentage value while Wisdom processes Custom Prompts. This feature provides transparency and keeps users informed throughout the process.‍

Enabled stop functionality for Custom Prompts

Users now have the ability to stop a query even before the response starts streaming. This enhancement offers more control and flexibility during interactions with Wisdom.‍

Increased transparency in Wisdom responses

We now explicitly highlight the data used to generate a Wisdom response, offering greater transparency and helping users trust and understand the insights provided.‍

Refined PII Tags for enhanced focus

We've made PII (Personally Identifiable Information) tags more subtle to help users concentrate on the content of customer feedback without distractions.‍

Simplified Compare tooltip for clarity

We have cleaned up the on-hover tooltip in the Compare feature to reduce clutter and emphasize the most relevant information.‍

Transform unstructured customer interactions into objective customer insights  

Enhanced Editable Wisdom Input for Improved Usability

We’ve improved the interaction for editing queries in Wisdom. Previously, users struggled to discoer how to modify their questions. Now, inputs are directly editable on click, making it easier to refine queries and derive more precise customer insights.

Refined Wisdom Citations for Clearer Context‍

We now differentiate how examples curated in a Collection are cited in Wisdom responses. By showing the “Collection” icon instead of sparse feedback record counts, we set clearer expectations, helping users understand whether citations represent “all mentions” or specific “examples,” enhancing the objectivity and clarity of insights.

Reorganized Taxonomy Edits with Enhanced Backfill Duration Clarity‍

The backfill duration input, previously confusing as part of a Taxonomy node’s properties, is now moved to a confirmation pop-up. This change sets clearer expectations and improves user understanding when managing taxonomy, ensuring a more streamlined data categorization process.

Make Enterpret accessible everywhere for everyone  

Cleaned Up Feedback Sidebar for Better Navigation‍

We’ve refined the feedback sidebar by renaming buttons to reduce clutter, making it easier for users to navigate and manage customer interactions. This update contributes to a more unified and intuitive experience when accessing various data points.

Simplified SSO Sign-In for a Smoother Experience‍

We’ve simplified the SSO sign-in process. Previously, users had to input their email twice—once on Enterpret and again on their IDP. Now, for users using Okta, this redundant step is removed, streamlining access. Additionally, we remember each user’s preferred sign-in method and present it upfront, reducing friction and making Enterpret more accessible.

Introduced Number Formatting for Enhanced Readability

‍We’ve introduced human-readable number formatting throughout Enterpret. Numbers now include commas, making them easier to read and interpret, which enhances data clarity across the platform.

Empower Actions on top of customer interactions

Rolled Out Dashboard Duplication for Streamlined Workflows‍

Users can now easily duplicate any Dashboard on Enterpret, allowing them to quickly replicate successful setups and tailor them to new needs without starting from scratch. This update empowers teams to take action faster by building on existing insights.

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