Close the loop
Ensure customer feedback doesn't go into a black hole
Solve customer pain and delight your customers
Close the loop on requests and improvements to provide the best customer experience
See who is requesting something, who's impacted, or slice data by uploaded metadata from the Unified Feedback Repository.
We integrate with Mixpanel and Amplitude to provide the most comprehensive feedback + behavioral data.
Build Dashboards that make it easy to track which users or customer require follow up or are good candidates for beta programs.
How CLOSING THE LOOP Works
Enterpret helps organizations close the loop by Identify the right person to message and enables you to nurture valuable relationships with customers, create upsell opportunities, send recommendations and delight customers.
Deliver the best customer experiences to drive retention and growth
Identify who has asked for certain features and follow up for product conversations or when the feature ships.
Follow up on incidents
Ensure timely follow-up with customers who have reported bugs and get ahead of outage messaging.
Find customers who are great candidates for beta programs or champions who might be interested in advocating.
Use Enterpret's AI generated insights and summaries to build hyper-personalization opportunities at scale.
Enterpret's Gong Integration is a game changer on so many levels. The automated labeling of feedback saves dozens of hours per week. This is essential in creating a customer feedback database for analytics.
Revenue Operations Lead
Enterpret has made it so much easier to understand our customer feedback. Every month I put together a Voice of Customer report on feedback trends. Before Enterpret it would take me two weeks - with Enterpret I can get it done in 3 days.
Product Operations, Notion
The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.
COO, Samsung Food
Enterpret makes it easy to understand and prioritize the most important feedback themes. Having data organized in one place, make it easy to dig into the associated feedback to deeply understand the voice of customer so we can delight users, solve issues, and deliver on the most important requests.
Head of Support and Ops
With Enterpret powering Voice of Customer we're democratizing feedback and making it accessible for everyone across product, customer success, marketing, and leadership to provide evidence and add credibility to their strategies and roadmaps.
Head of Research Ops and Insights, Figma
Boll & Branch takes pride in being a data driven company and Enterpret is helping us unlock an entirely new source of data. Enterpret quantifies our qualitative data while still keeping customer voice just a click away, adding valuable context and helping us get a more complete view of our customers.
Senior Product Analyst, Boll & Branch
Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction
Business Operations, Apollo.io
Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?
Global VP of Customer Experience, Notion
The advantage of Enterpret is that we’re not relying entirely on human categorization. Enterpret is like a second brain that is looking out for themes and trends that I might not be thinking about.”
Head of Product Operations, Notion
As a PM, I want to prioritize work that benefits as many of our customers as possible. It can be too easy to prioritize based on the loudest customer or the flavor of the moment. Because Enterpret is able to compress information across all of our qualitative feedback sources, I can make decisions that are more likely to result in positive outcomes for the customer and our business.
We use Enterpret for our VoC & Root Cause Elimination Program - Solving the issues of aggregating disparate sources of feedback (often tens of thousands per month) and distilling it into specific reasons, with trends, so we can see if our product fixes are reducing reasons.
Business Operations, Apollo.io
Put it together
Close the loop with these features to unlock your voice of customer and drive product growth from feedback.
Unified Feedback Repository
High-level classifications that help uncover the intent behind customer feedback
Adaptive models custom built from your feedback for your organization.
Synced Audiences - BETA
Quantify by users account, cohort, for the deepest analysis.