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Read the latest articles on customer feedback analytics best practices, building customer-centric products, and the latest in generative AI.
Voice of Customer
Here’s why your Voice of Customer program isn’t giving you the insights you need
Oct 3, 2023
Voice of Customer
5 Best Voice of Customer Tools in 2023
Oct 10, 2023
Voice of Customer
How to build and scale a Voice of the Customer Program: Learn from leaders at Figma, Notion, and Zoom
Oct 3, 2023
Voice of Customer
Harnessing VoC Surveys for Product Growth
Oct 3, 2023
Voice of Customer
How Apollo.io grew 9x by mapping customer feedback to revenue
Nov 23, 2023
Voice of Customer
How to use Voice of Customer at a PLG Company: Insights from Apollo.io’s CPO
Nov 22, 2023
Insight
Your qualitative feedback is abstract and hard to quantify. Here’s how you fix it.
Oct 17, 2023
Insight
Starbucks’ app issues are getting worse, and it’s costing them $44k every month
Nov 1, 2023
Insight
5 ways to turn customer feedback into insights with Enterpret
Nov 15, 2023
Insight
Airbnb released 50+ features in 2023 but broke their core search experience
Oct 24, 2023
Generative AI
Building blocks of MLOps: What, Why and How?
Oct 1, 2023