Feedback Integration

Unify customer feedback from every channel

Capture every customer voice by integrating feedback from 50+ sources across tickets, reviews, calls, social, and surveys

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UNIFY

Capture large volumes of feedback wherever your customers are in real time

Connect feedback from tickets, reviews, calls, and social channels across tools like Zendesk, Intercom, Salesforce, HubSpot, Jira, and Typeform in one place

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UNIFY

Explore, filter and drill into customer data with flexible dashboards

Drill deep into customer feedback by theme, product, segment, or timeframe to uncover patterns and seamlessly move between big-picture trends and granular insights

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UNIFY

Turn fragmented feedback into structured insight

AI organizes every comment into themes, features, and reasons, revealing patterns hidden in the noise. The system adapts to your taxonomy and evolves with your business.

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use cases

Save time and stop manually tagging feedback.

Create flexible, extensible objects—like Agents, Employees, Stores, Personas, or Campaigns—to model exact context for sharper intelligence.

TRADITIONAL

Infrequent snapshots of only the loudest customers

Customer experience

Infrequent snapshots of only the loudest customers

Voice of customer

Infrequent snapshots of only the loudest customers

Voice of customer

Infrequent snapshots of only the loudest customers

TRADITIONAL

Infrequent snapshots of only the loudest customers

Customer experience

Infrequent snapshots of only the loudest customers

Voice of customer

Infrequent snapshots of only the loudest customers

use cases

Key Benefits

Create flexible, extensible objects—like Agents, Employees, Stores, Personas, or Campaigns—to model exact context for sharper intelligence.

Rebuild trust at scale

Customers see that their voice directly shaped product decisions.

Rebuild trust at scale

Customers see that their voice directly shaped product decisions.

Rebuild trust at scale

Customers see that their voice directly shaped product decisions.

Rebuild trust at scale

Customers see that their voice directly shaped product decisions.

How Close the Loop Works

Create flexible, extensible objects—like Agents, Employees, Stores, Personas, or Campaigns—to model exact context for sharper intelligence.

01
Detect resolutions automatically

Track when linked Jira or Linear issues are marked complete.

02
Aggregate context instantly

Track when linked Jira or Linear issues are marked complete.

03
Review & approve with control

Track when linked Jira or Linear issues are marked complete.

04
Deliver at scale

Track when linked Jira or Linear issues are marked complete.

05
Measure the impact

Track when linked Jira or Linear issues are marked complete.

UNIFY

Connect feedback to business reality

We know feedback isn’t mere standalone data. Knowledge Graph connects your feedback data to users, accounts, opportunities, products, and more—unlocking deeper insights previously undiscovered.

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UNIFY

Build a graph that reflects your unique business

Create flexible, extensible objects—like Agents, Employees, Stores, Personas, or Campaigns—to model exact context for sharper intelligence.

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How our customers build with Enterpret

Product and CX leaders at the fastest growing companies use Enterpret to win customer love.

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Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction

Apollo.io
Nathan Yoon
Business Operations, Apollo.io

We chose Enterpret for its intuitive UI and seamless data integrations, which enable us to combine data from all sources and generate deep, multi-layered insights. The insights we've gained are already driving meaningful change across our organization, and their responsive support and collaborative approach have been invaluable.

Vimeo
Nir Ben Ari
Director, Customer Support, Vimeo

Before Enterpret, organizing research data took an entire day. Now, research synthesis is 83% faster - it takes just 15 minutes to pull the data and another 15 minutes to start synthesizing. Enterpret removes the manual work, allowing me to focus on strategic thinking with a clear mind.

Descript
Mike McNasby
User Research Lead, Descript

The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.

Samsung Food
Larisa Sheckler
COO, Samsung Food

We are laser-focused on giving customers more than they expect through a hospitality-first, individualized approach to drive retention and loyalty. Enterpret has allowed us to stitch together a full picture of the customer, including feedback and reviews from multiple data points. We now can super-serve our loyal customers in a way that we have never been able to before.

Boll & Branch
Anna Esrov
Vice President of Customer Experience & Loyalty

Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.

Feeld
Dina Mohammad-Laity
VP of Data

Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?

Notion
Emma Auscher
Global VP of Customer Experience, Notion

Where customer voices flow into product decisions

Bring customer feedback into the tools that power product planning & prioritization

Explore integrations

Start transforming feedback into customer love.

Leading companies like Perplexity, Notion and Strava power customer intelligence with Enterpret.

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