CLOSE THE LOOP

Turn resolving issues into earning customer trust

Auto-detect resolutions and generate tailored follow-ups with full context. Close the loop, build loyalty, win back champions.

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The only platform that turns insights into real-time action, building lasting customer trust

Track issue resolutions automatically across Jira and Linear

Automatically detect when linked Jira or Linear issues are resolved, summarize their context and impact, and identify affected users and accounts

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REAL-TIME RESOLUTION MONITORING

Get notified in Slack/email when linked tickets resolve. Know when to follow-up

Smart Impact Analysis

Build ready-to-send recipient lists of users and accounts; exportable via CSV/API.

RESOLUTION BRIEF

See the problem, resolution, and impacted users in one view. Stop hunting for context.

Speed up response times with AI while maintaining control

Generate thoughtful, personalized replies from complete customer context, while keeping your team in control of what goes out

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CONTEXT-AWARE DRAFTING

AI generates comms with customer context. Every message is personal, not templated.

APPROVAL WORKFLOW

Review the comms for approval, keeping human-in-the-loop.

COMMS Intelligence

Learn from approved responses to improve future drafts. Your voice, amplified at scale.

Close the loop on feedback with real-time action and clear outcomes

Respond directly within support, social, and community channels and track engagement and sentiment changes

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NATIVE CHANNEL DELIVERY

Reply directly in Zendesk, Slack , X, or trigger emails. Meet customers where they are.

Engagement Analytics

Track open rates, sentiment shifts, and NPS changes post-closure. Quantify trust rebuilt.

OUTBOUND INTEGRATIONS

Push user lists and response templates to your martech stack for advanced campaigns

How Close the Loop Works

From resolved issue to trusted customer moment, see how Enterpret detects fixes, drafts replies, and delivers outcomes at scale.

01

Detect resolutions automatically

Monitor Jira and Linear in real-time to catch every resolved issue. The moment a ticket resolves, Close the Loop springs into action, no manual tracking required.

02

Aggregate context instantly

Summarize the problem and resolution, and the list of affected user details into one unified view. See who needs to hear from you and why it matters.

03

Draft On-Brand Responses with Control

Wisdom AI drafts personalized follow-ups using resolution context and customer history. Teams review, refine, and approve - maintaining control while saving hours.

04

Deliver & Measure at Scale

Send responses directly via Zendesk, Slack, email campaigns, or push to your martech stack. Track engagement, sentiment shifts, and revenue recovered to prove the ROI of every loop closed.

use cases

Save time and stop manually tagging feedback.

Create flexible, extensible objects—like Agents, Employees, Stores, Personas, or Campaigns—to model exact context for sharper intelligence.