CUSTOMER KNOWLEDGE GRAPH

Connect feedback to customers, features & revenue

Quantify the business impact of every feature by linking customer feedback with product and revenue data

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The only platform that ties insights to business context so you prioritize impact, not volume

Connect feedback to the customers, features & revenue it impacts

Link every customer signal to its context so understanding comes automatically, pre-connected not manually tagged.

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FEEDBACK INTEGRATIONS

Unify feedback from 50+ sources through one-click native integrations

Cross-source entity resolution

Automatically unify the same user and account across sources into one identity

Knowledge Manager

Visualize and manage users, accounts, and other connected entities

Ground your customer insights with your business context

Legacy tools force your feedback into rigid ticket and tag templates. Define the structure that fits your business, not the one vendors assume.

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Custom object modeling

Define any business entity (e.g. Stores, Competitors, Personas) and its relationships

FLEXIBILE SCHEMA EVOLUTION

Add new entities and connections as your business grows without rebuilding

Business-specific hierarchies

Model org structures, product portfolios, geographic regions, however you operate

Transform qualitative feedback into quantifiable business insight

Without business context, all customer complaints look equal. Transform "what people said" into "what matters to the business."

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CONTEXT-DRIVEN ANALYSIS

Filter and analyze by any dimension: revenue, CSAT, NPS, region, or custom attributes

DATA ENRICHMENT

Create custom attributes and extract deeper insights with enrichment workflows

RELATIONSHIP INTELLIGENCE

Surface patterns across connected entities
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How the Knowledge Graph Works

From raw feedback to connected insight, discover how the Knowledge Graph allows teams to understand what’s changing, why it’s happening, and what actions will drive the biggest impact

01

BRING Feedback from 50+ sources into one view

Ingest feedback from tickets, reviews, calls, and social channels across 50+ sources like Zendesk, Intercom, Salesforce and Gong into a single view through native integrations.

02

Model Your Exact Business Context

Define the entities and relationships that mirror your business reality - users, accounts, opportunities, and create any entity your business cares about.

03

Connect Feedback to YOUR Business CONTEXT

Every feedback linked to the users, accounts, and context that matter, so you see the complete picture without manual tagging.

04

PRIORITIZE BASED ON IMPACT

Use all entities, relationships and metadata from your Knowledge Graph to filter and analyze by any dimension. Prioritize by impact across revenue, satisfaction, NPS, not just by volume.

use cases

Save time and stop manually tagging feedback.

Create flexible, extensible objects—like Agents, Employees, Stores, Personas, or Campaigns—to model exact context for sharper intelligence.