Ensure No Customer Pain Goes Unnoticed. Ever.

Prioritize your roadmap confidently, spot emerging feedback trends and anomalies, and integrate with product analytics for deeper insights.
Customer Feedback Analytics like it was supposed to be!

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Customer Feedback Insights

Use Cases

Solutions Enterpret Provides For Product Teams

Prioritize your roadmap confidently

The system of intelligence for all customer feedback ensures you build the right things first.

Quantify

Quantify each customer pain

...across all channels and languages, updated in real-time. No more 90 slide PowerPoint decks to digest.

Accuracy

Accuracy you can rely on

Customer specific models which adapt with your product. No more inaccurate and expensive manual tagging.

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Quantify each customer pain

...across all channels and languages, updated in real time. No more 90 slide powerpoint decks to digest.

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Accuracy you can rely on

Continuously learning customer specific Machine Learning models. No more inaccurate and expensive manual tagging.

Prioritize your roadmap

The system of intelligence for all customer feedback ensures you build the right things first.

Quantify

Quantify each customer pain

...across all channels and languages, updated in real-time. No more 90 slide PowerPoint decks to digest.

Accuracy

Accuracy you can rely on

Customer specific models which adapt with your product. No more inaccurate and expensive manual tagging.

Leverage feedback users have shared already by joining it with user behavior segments. Save time setting up user interviews and surveys.

Synced

Synced audience

Integrate with tools for event analytics, user cohorts, feature flags.

Compare

Compare and contrast

Answer questions like how are my churned users different from my power users in the feedback they share?

Answer the why

Answer the Why behind the What

Leverage the feedback users have already shared by joining it with user behavior segments. Save time setting up user interviews and surveys.

Synced

Synced audience

Integrate with tools for event analytics, user cohorts, feature flags.

Compare

Compare and contrast

Answer questions like how are my churned users different from my power users in the feedback they share?

Iterate quickly post launch

Ship a better V1.1. Faster!

Fast

Rapid Identification

Find emerging feedback trends, good or bad, from your beta users.

Analytics

Investigate through self serve analytics

Don't be blocked on product ops and customer support to get feedback on recent launches.

Iterate quickly post

Ship a better V1.1. Faster!

Fast

Rapid Identification

Find emerging feedback trends, good or bad, from your beta users.

Analytics

Investigate through self serve analytics

Don't be blocked on product ops and customer support to get feedback on recent launches.

Make data-backed decisions. Justify or rule out assumptions through a simple UI with no manual work.

Interface

One Interface for customer feedback

All customer feedback is collected, structured, and accurately tagged. tagged.

Questions

Answer why experiment failed

If a user has shared feedback on it, Enterpret will find it and quantify its impact.

Validate hypotheses

Validate hypotheses for growth experiments

Make data-backed decisions. Justify or rule out assumptions through a simple UI with no manual work.

Interface

One Interface for customer feedback

All customer feedback is collected, structured, and accurately tagged.

Questions

Answer why experiment failed

If a user has shared feedback on it, Enterpret will find it and quantify its impact.

Respond to product quality issues faster

Identify bugs, UX issues, as soon as they happen. No product quality issue slips through the crack.

Auto

Auto discovery of issues

Continuously discover granular reasons for new customer feedback.

Proactive

Extremely fast and proactive

Get alerted wherever you want as soon as an anomaly happens.

Respond to product

Identify bugs, UX issues, as soon as they happen. No product quality issue slips through the crack.

Auto

Auto discovery of issues

Continuously discover granular reasons for new customer feedback.

Proactive

Extremely fast and proactive

Get alerted wherever you want as soon as an anomaly happens.

How the magic happens?

Key features that power customer feedback intelligence

Feedback

Source of truth of all feedback

Capture feedback from any source & any language, be it reviews, conversation, support tickets, forums, surveys, or ad-hoc files.

taxonomy

Adaptive customer feedback taxonomy

Give structure to unstructured customer feedback - customized just for you. No maintenance as it adapts to changes in feedback over time.

Analytics

Advanced analytics suite

Query on taxonomy along with user properties to find relevant feedback. Visualize to get insights at a glance. Share results with your teammates. Automate work by setting up reports.

Search

Powerful Semantic Search

Google-like search across your entire feedback. Search for what the user meant, not just how the user said it.

Integration

Integrations galore

Anywhere you want to ingest feedback from, anywhere you want to send customer feedback insights to - we've got you covered.

Security

Enterprise grade security

SOC-2 certification, penetration tests 2x a year, and regular vulnerability scans. Hosted behind a VPC. Data encryption at rest and transit.

How to get started

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1

Create your account

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2

Customize your profile

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3

Start earning money

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What our customers say

“The best app for trading

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Matt Cannon
VP of Marketing at Facebook
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“The best app for trading

Lorem ipsum dolor sit amet consectetur adipiscing platea amet risus tincidunt erat lacus eu id nisl commo sit purus integer purus quis amet fames egestas inter.

Matt Cannon
VP of Marketing at Facebook
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“The advantage of Enterpret is that we’re not relying entirely on human categorization. Enterpret is like a second brain that is looking out for themes and trends that I might not be thinking about.”

Misty Smith
Head of Product Operations

Our Investors

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Struggling to scale customer insights?