Customer Feedback Software
Connect customer feedback to retention, adoption and revenue
Enterpret connects all of your customer feedback and builds a living model of your customer so you know exactly how to reduce churn, improve NPS/CSAT, and drive product adoption.
Customer feedback was supposed to make decisions easier. It didn’t.
Feedback is everywhere: tickets, Slack, Gong, NPS, usage. The problem isn’t more volume. It’s making sense of it in a way teams can trust and act on.
Bring all your feedback together and structure it with the context that matters
Centralize all your customer feedback across channels
Bring in tickets, calls, surveys, reviews, and product usage from tools like Zendesk, Salesforce, Intercom, Slack, Gong, and more
Automatically organize feedback into structured themes and issues
Group feedback into consistent themes in a 5-Level Taxonomy to identify patterns and trends
Connect feedback to the customers, features, and business context behind it
Link every signal to the customer, feature or issue, and segment or revenue it impacts so you can prioritize based on impact, not volume
Identify what’s impacting revenue, retention and adoption
Quantify which issues to prioritize based on impact
Visualize trends and themes across feedback to compare issues side by side and quickly see what’s driving the most change
Go beyond summaries to understand what’s actually driving each issue
Query Wisdom AI in natural language and get instant, contextual insights on your customers
Access customer insights directly in Claude, ChatGPT, and more
Get answers grounded in your full customer and business context, directly in your existing tools
Turn insights into shipped fixes, features and outcomes
Automate alerts, escalations, and ticket creation so issues get acted on instantly
Trigger actions from flagging issues to assigning work and closing the loop without manual effort
Ensure every issue is followed through to resolution
Automatically detect resolutions, tailor follow-ups, and close the loop to win back champions
Trigger workflows enriched with customer insights
Insights stuck in spreadsheets & reports don’t drive change. Automate workflows in Jira and Linear with full context
Voice of Customer Reinvented for the AI Era
In the AI era, competitive advantage moves at the speed of customer feedback. But most companies are still trapped in the reactive era. Quarterly surveys that capture 2% of your customers. Manual categorization that consumes 80% of analyst time. Static dashboards that take months to surface insights that are already obsolete.
The gap is widening. While AI-native leaders transform customer voice into competitive advantage at lightning speed, traditional feedback approaches are becoming competitive liabilities.
Customer intelligence changes everything from reactive management, to proactive transformation.
Generic AI gives generic insights. Enterpret speaks your language.
Feedback from selective samples & delayed insights
Every feedback and interaction, unified in real-time
Manually tagging, organizing & maintaining for hours
AI continuously learns and adapts your taxonomy
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Reports captured what already happened & weeks ago
AI reveals reports, trends and opportunities in real time
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Insights were static & never made it past the slidedeck
Intelligence drives continuous action & results
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How customer-obsessed companies build better with Enterpret
Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction
We chose Enterpret for its intuitive UI and seamless data integrations, which enable us to combine data from all sources and generate deep, multi-layered insights. The insights we've gained are already driving meaningful change across our organization, and their responsive support and collaborative approach have been invaluable.
Before Enterpret, organizing research data took an entire day. Now, research synthesis is 83% faster - it takes just 15 minutes to pull the data and another 15 minutes to start synthesizing. Enterpret removes the manual work, allowing me to focus on strategic thinking with a clear mind.
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The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.
We are laser-focused on giving customers more than they expect through a hospitality-first, individualized approach to drive retention and loyalty. Enterpret has allowed us to stitch together a full picture of the customer, including feedback and reviews from multiple data points. We now can super-serve our loyal customers in a way that we have never been able to before.
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Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.
Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?
