Make sense of customer feedback from every channel, for every decision.
Enterpret is the leading customer feedback analytics software that unifies large volumes of feedback across tickets, calls, and reviews to surface customer insights and drive product decisions faster.
You have feedback from every direction but without structure or context, you’re still left guessing what customers really need.
Every team hears customer feedback, but no one sees the full picture. Feedback lives across Zendesk, Gong, and a maze of tickets, surveys, and reviews. Product and CX is left with partial insights and make decisions with incomplete context.
Teams either tag feedback manually or use ChatGPT, but insights are still slow, inconsistent, and not real time. They don’t scale as feedback volume grows, and teams end up spending hours managing data instead of learning from it.
Even with feedback at our fingertips, it rarely connects back to the roadmap. Cross-functional teams struggle to see which insights should shape what gets built next, leaving prioritization driven by gut feel instead of data.
Customer Feedback Reinvented for the AI Era
The Customer Feedback Analytics Software That Transforms How You Build
For decades, feedback was scattered across tools and surveys, disconnected from the decisions it should have guided. AI now makes it possible to understand context, process feedback at scale, and connect customer signals into direction.
• Fragmented, snapshot data across tools and surveys
• Manual tagging into broad, generic categories
• Dashboards that show what happened weeks ago
• Continuous analysis of feedback from tickets, surveys, reviews and calls
• AI classification of feedback by context and themes
• Real-time insights that evolve with customer signals
Automatically unify feedback across sources and highlight emerging issues and critical escalations.
Get instant answers and data about customer issues or feedback trends.
Automatically trigger workflows, assign owners, and notify teams to take action on customer feedback.
Traditional customer feedback programs told you what customers said. Enterpret shows you what to do next.
Centralize feedback and organize by theme, feature & revenue impact
Let AI handle the heavy lifting by unifying feedback and structuring it into layered, customizable themes and reasons
• Connect feedback from 50+ sources across tickets, reviews, calls, chats, social and surveys
• Map customer signals to accounts, features & revenue
• Filter, tag and cluster feedback by context and themes
Trigger workflows, assign owners, and notify teams on customer feedback
Turn insights into action by automating workflows in Jira, Slack, and other tools to close the loop
• Get automatic alerts to high risk feedback and sudden changes in sentiment
• Create or link Jira and Linear issues directly
• Auto-generate personalized responses and tracking
Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction
We chose Enterpret for its intuitive UI and seamless data integrations, which enable us to combine data from all sources and generate deep, multi-layered insights. The insights we've gained are already driving meaningful change across our organization, and their responsive support and collaborative approach have been invaluable.
Before Enterpret, organizing research data took an entire day. Now, research synthesis is 83% faster - it takes just 15 minutes to pull the data and another 15 minutes to start synthesizing. Enterpret removes the manual work, allowing me to focus on strategic thinking with a clear mind.
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The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.
We are laser-focused on giving customers more than they expect through a hospitality-first, individualized approach to drive retention and loyalty. Enterpret has allowed us to stitch together a full picture of the customer, including feedback and reviews from multiple data points. We now can super-serve our loyal customers in a way that we have never been able to before.
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Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.
Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?
