Introducing Enterpret 2.0: The Foundation for Customer Intelligence
A New Era of Customer Intelligence
Today we’re introducing Enterpret 2.0, a new foundation for Customer Intelligence.
Built alongside some of the world’s most customer-centric companies, Enterpret helps teams connect every signal, understand it in context, and act with confidence.
The world is louder than ever. AI moves faster than we can think. Enterpret 2.0 was built to bring clarity back into the noise.
The Cost of Speed Without Customer Context
AI has transformed how we build. Products ship faster. Decisions move faster. Feedback floods in from every direction. Speed has never been higher, yet understanding has never been harder. Customer conversations are scattered across tickets, calls, threads, and posts. The faster companies move, the easier it is to lose sight of what truly matters. Speed without intelligence is not progress. It is chaos.
The problem is not a lack of data. It is a lack of customer context. Context is what turns data into meaning. It connects who said it, where it came from, and why it matters, revealing the relationships between people, products, and outcomes.
This is where Customer Intelligence comes in. Customer Intelligence is how modern companies understand and act on feedback at scale. It connects every signal across tools and teams, interprets it in the language of the business, and transforms it into insight and action.
Voice of Customer platforms helped companies collect feedback and measure sentiment. Customer Intelligence goes further. It explains why customers feel the way they do, ties that context to products and outcomes, and brings those insights directly into the tools where teams work.
Customer Intelligence turns customer context into a strategic advantage. It gives every team a shared understanding of what matters most and the clarity to act on it.
Enterpret 2.0 is built on this vision. It is the foundation for companies that listen continuously, learn intelligently, and act with confidence.
Unify. Understand. Act.
Every part of Enterpret 2.0 was rebuilt around one continuous loop.
Unify. Understand. Act.
The loop that turns listening into intelligence, and intelligence into impact.
Unify | Every Signal, Connected
Behind every piece of feedback is a story.
Enterpret’s Customer Knowledge Graph connects every signal to the right customer, account, and product, even mapping it to revenue impact.
The Adaptive Taxonomy evolves automatically. It learns your company’s language and adjusts as products and customers change. No manual tagging. No drift.
Together, they create one connected source of truth for every voice your company hears.
Canva uses Enterpret to process ten times more feedback with the same team, and not a single tag is manual.
Understand | Reliable Answers in Full Context
Wisdom, Enterpret’s AI-powered insights engine, has been rebuilt from the ground up.
It analyzes millions of feedback records and metadata in seconds. It explains what drives customer satisfaction, retention, and growth.
Every answer is backed by evidence, complete with citations to the original feedback.
Through the MCP Server, Wisdom works wherever you work, including Cursor, Claude, and Claude Code.
Customer Intelligence becomes part of how teams think, not just how they report.
Notion shortened insight cycles by 70 percent with Wisdom, turning ad hoc research into real-time understanding.
Act | Insights That Move on Their Own
Enterpret’s AI Agents turn intelligence into action.
They monitor sentiment shifts, identify urgent issues, and deliver concise summaries to the right people before problems spread.
The Escalation Agent flags critical feedback instantly. The Newsfeed Agent delivers personalized insight digests, keeping everyone aligned on what customers care about most.
And through the Jira integration, every insight can become owned work with accountability.
Fanatics uses Enterpret Agents to detect churn risks early and strengthen loyalty without adding headcount.
Intelligence does not stop at insight. It drives action. It closes the loop.
Unify. Understand. Act.
The continuous loop that defines Customer Intelligence.
What’s Next for Customer Intelligence
Enterpret 2.0 is the beginning, not the end.
We are already building the next wave of innovation to make Customer Intelligence even faster, smarter, and more deeply embedded in daily work.
- Knowledge Graph Manager to visualize relationships between feedback, products, and customers.
- Slack and Linear integrations to bring intelligence into everyday collaboration.
- Smarter AI Agents to continuously improve your taxonomy and close the feedback loop with customers.
- Personalized Home Page to deliver insights tailored to every role.
Innovation at Enterpret never stops because context never stops changing.
Customer Intelligence is not a feature. It is a living foundation that learns and grows with every interaction.
Built with Companies Scaling Customer Centricity
Enterpret 2.0 was built side by side with the most customer-obsessed companies on earth.
Their ambition pushed us to reimagine what intelligence could mean for everyone who builds.
- Canva closes the feedback loop across its 250 million active users globally.
- Notion identifies emerging themes from millions of creators and turns them into product priorities.
- Fanatics connects sentiment to revenue and guides investment with precision.
- Descript synthesizes research 83 percent faster with Enterpret.
These companies remind us that being close to your customers is not a metric. It is a mindset.
Enterpret 2.0 was built for every organization that shares that mindset.
The Future of Customer Intelligence Starts Here
Speed is no longer the advantage. Understanding is.
The companies that will define the next decade are not the ones who move the fastest, but the ones who move with the most clarity.
Enterpret 2.0 gives every organization that clarity.
It helps teams move fast while staying grounded in understanding, so they can build products that customers truly love.
This is more than a launch. It is the start of a movement.
A movement for teams who believe listening is their greatest competitive edge.
A movement for companies who know that intelligence begins with empathy.
A movement for builders who want to move fast without losing sight of the people they serve.
Built together with the world’s most customer-centric companies.
Because speed without intelligence is not progress. It is noise.
