Introducing Wisdom: Your AI Copilot for Customer Insights
At Enterpret, our mission is to democratize access to the voice of the customer and help companies build better relationships with their customers. We believe that better relationships lead to happier customers and more revenue. Over the past 3 years, we've solved numerous pain points that make it difficult to learn from and act on the feedback your customers share across channels like support, sales calls, online reviews, and more.
Today, we're excited to launch Wisdom - your AI-powered copilot that delivers deep customer insights in a simple, intuitive chat interface. With Wisdom, anyone on your team can quickly get answers to key questions about your customers without the technical complexity of a business analytics tool.
Harness the Power of Customer Feedback with Wisdom
Think of Wisdom as your partner in crime, helping you shape your product with the power of feedback. Using Wisdom is easy—just ask a question in natural language and instantly tap into your customers' collective wisdom. In seconds, Wisdom can help with:
- Feedback Analysis: Understand and summarize customer feedback for distinct product areas and features.
- Metric Investigation: Analyze why key metrics are dropping and what customers are saying.
- Comparative Insights: Compare feedback over different periods of time or customer segments.
- Content Generation: Draft PRDs, reports, Slack messages and more based on relevant customer insights.
- Research and Validation: Do research for new features and validate hypotheses against real customer feedback.
Wisdom maintains a detailed understanding of all your customer feedback as you launch new capabilities, fix issues, and grow your user base. Any claims or insights from Wisdom are backed by actual customer quotes for transparency and trust.
Supercharge Your Entire Team with Customer Insights
With an intuitive chat-based experience, Wisdom makes customer insights accessible to everyone at your company, not just trained analysts or those who know where to look.
- Quickly dive deep on any topic with natural language queries and follow-ups
- Easily share sessions, so teammates can build on each other's work
- Unlock new workflows like summarizing 100s of sales calls, brainstorming solutions, and more
The Future of Customer-Centric Product Development
Wisdom is just the beginning. We have an exciting roadmap to make Wisdom an even more powerful co-pilot for customer-centric teams:
- Custom query suggestions and preset collections tailored to each user's role
- Integration with collaboration tools like Slack to bring insights into your workflow
- More ways to curate, share, and act on the most impactful customer feedback
Wisdom represents an important step in our journey to help companies build better products and relationships by deeply understanding their customers. We can't wait to see what you'll build with Wisdom on your side.
Ready to harness the power of your customer's voice? Get in touch to see how Wisdom can transform how your team leverages customer feedback to build world-class products and experiences.
