This week we’re rolling out something we know you’re going to love: Anomaly Reports, using which you can get a weekly/monthly report of what is trending in the voice of customers.
At most times, you might be aware of what are the top 5 common reasons for feedback, but what about things that are slowly trending up but slipping through the cracks. Anomaly Reports does just that - helps you be aware of such feedback.
Anomaly Reports unlocks the ability to configure reports on Enterpret's taxonomy or any other metadata like a custom tag. You can define what an anomaly is. Further, you can define where you want to find anomalies using the querybuilder.
See in the demo how we identified that being Unable to play offline videos has increased 5x in low App Store ratings for Disney.
Our team thrives on your feedback, so please don’t hold back.🙌