Week of October 16th 2023

Four ways to use Custom Filters to align your team and get insights faster

Create filters for commonly followed themes
Example: Feedback from the Playstore
Create filters for teams for easier alignment and onboarding for new team members
Example: Your growth team often needs to look at
Create filters for specific issues or releases
Example: Users using Version X that canceled their subscriptions
Create filters to analyze trends at different stages of the customer journey
Example: Filter for looking at feedback from users in the sales pipeline vs filter by users who have made 3 purchases

Custom Filters Tips

We recommend a clear naming structure for filters [Who the filter is for (team or squad etc.)] - [What the filter is (keyword, theme, issue, etc.)
Connect with your team to define filters that can help your team save time and align with common questions you're trying to answer. Some good questions to help frame the conversation:
How did release XYZ impact customers?
What is X cohort of users doing?
What are some filters that could help onboard new teammates
During your quarterly or bi-annual planning revisit Enterpret filters you may want to update, remove or create.