We shipped Enterpret AI assistant on Slack, launched Sales Intelligence, upgraded Wisdom to run on Claude Opus 4.7, new YouTube Comments and Trustpilot and a revamped Slack integrations, and made deep quality investments across our agents, audio pipeline, and taxonomy. Here's what's new.

Enterpret Everywhere: Bringing Customer Intelligence to Slack, Claude, Notion, Glean, and Beyond

• Enterpret on Slack: @mention @Enterpret(Wisdom) in any Slack channel or DM to ask anything about your customers and get cited, conversational answers without leaving Slack. Learn more.
• Available on the Slack Marketplace: Enterpret Slack app is now listed in the Slack Marketplace for one-click install in any workspace.
• New native Enterpret MCP integrations: Enterpret MCP is now natively live in:
  • Claude (via Anthropic's MCP Gallery) — available for all Claude users
  • Notion Custom Agent — Enable Enterpret MCP as custom agent. Learn more.
  • Glean — available through the Glean admin console. Learn more.
  • Cursor — available self-serve through setup. Learn more.
  • Coming soon in their marketplaces: Cursor, ChatGPT, LibreChat, n8n

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Sales Intelligence

• Sales Intelligence is here — understand every deal to win more. Sales Intelligence automatically analyzes every closed deal across your CRM (Salesforce, HubSpot) and call transcripts (Gong), and surfaces the real reasons you win and lose, with revenue impact. Powered by Enterpret's Adaptive Taxonomy, it replaces six-week interview projects and unreliable CRM picklists with customer truth — ranked by ARR.Built for the whole GTM team:
  • Product (which gaps are blocking revenue)
  • RevOps (attribution beyond picklists)
  • Sales leadership (the real story behind losses)
  • and Product Marketing (battlecards from what reps actually hear).
  Available as a sales-led add-on for B2B customers. Learn more
• Four ways to explore deal insights:
  • Exploration — Browse every opportunity by team, quarter, use case, competitor, segment, or ARR, with win/loss reasons, product gaps, value props, and competitor presence at a glance — breakdowns Salesforce reports were never built for.
  • Deep dives — Full AI-generated reports for any opportunity covering win/loss reasons, competitors, use cases, product gaps, and prospect language, with every claim linked back to its source.
  • Aggregate analysis — QBR- and board-ready views of revenue impact across win/loss reasons, product gaps blocking deals, and value props driving wins.
  • Ask anything across your deals, in Slack and Claude — Ask anything across your deals in real time ("Why are we losing to Competitor X this quarter?", "Which use cases convert in mid-market but stall in enterprise?", "What feature gaps are linked to the most losses?") with cited evidence, anywhere via MCP.

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Wisdom can now run on Claude Opus 4.7

Anthropic's latest Opus model is live in Wisdom. Expect sharper reasoning on complex questions and stronger handling of multi-step analysis.

New & Improved Integrations

• YouTube Comments: Bring comments and replies from your owned YouTube channel into Enterpret with one-click OAuth — 90-day backfill on day one, continuous sync after, video metadata for context, Shorts and multi-channel support, and built-in spam filtering. Now unified with your tickets, calls, and surveys in Wisdom. Set up YouTube Comments →
• Slack, rebuilt and on the Slack App Directory: Event-driven ingestion delivers messages in seconds, with complete threads, preserved forwards, and live edits/deletions. Noise (join/leave, bots, prompts) is filtered out, real names and @mentions resolve everywhere, and new metadata (Slack Connect, email domains, workspace names) powers customer/account identification. New channels appear in 1–2 minutes, and Enterpret is now one-click installable from the Slack Marketplace.
• Trustpilot: Native Trustpilot connector for pulling public reviews directly into Enterpret.
• HubSpot Users & Accounts: Bring HubSpot contacts and companies into Enterpret to enrich feedback records with CRM identity and account context.
• Zendesk backfill improvements: Smarter historical backfill for faster, more complete catch-ups when connecting Zendesk Support.
• Snowflake setup transparency: New "Validate Connection" step on the integration page during onboarding — preview sample columns and rows, get clear error messages on bad configs, and edit account, database, schema, warehouse, or table inline without re-creating the integration.

Quality Improvements

• Quality Monitor Agent: Detection accuracy improvements thanks to a new model family, rewritten prompts, sharper titles and root causes, and smarter grouping.
• Audio & Call Intelligence: New insight extraction architecture for audio chapters improved call summary quality. Added end-to-end translation support for non-English Gong and Zoom calls.
• Inferencing & Taxonomy: Taxonomy and prediction improvements improved precision and moved a meaningful share of records out of MISC into specific, actionable themes.
• More of your metadata, automatically available in Wisdom: Wisdom now picks up metadata fields that were previously skipped because only a small fraction of your records had them populated — ticket categories, assignee names, SLA fields, plan tiers, and custom Gong call attributes. These are now queryable, filterable, and citable in answers, without any setup on your side.
• Bug fixes: Resolved an error users hit when opening a Wisdom-cited record from the dashboard, with clearer error messaging in the meantime.
• Performance & reliability: More resilient ingestion for Twitter and Play Store integrations with retry/backoff and new metrics.

Thank you for pushing us forward. Lots more coming in May — stay tuned!

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In March 2026, we focused on expanding our admin tooling, improving reliability across integrations, and tightening up platform permissions and Slack experiences.

Customer Insights in Claude

• Enterpret Customer Insights Claude plugin (Cowork + Claude Code): Install the plugin to bring structured customer insights workflows into Claude, including feedback analysis, root cause investigation, and branded report generation — powered by the Wisdom MCP Server. Read more

Admin Controls

• Per-domain auto-approve controls: Admins can now configure auto-approve independently for each approved domain (Workspace Settings → Approved Domains).
  • Previously, auto-approve was all-or-nothing across domains.
  • Now, each domain can be configured separately. For example:
    • example.com → auto-approve ON (users can sign up and get access immediately)
    • acme.com → auto-approve OFF (users must be invited to get access)

MCP Server Compatibility

• Improved MCP authorization compliance: The Wisdom MCP server's OAuth and Dynamic Client Registration (DCR) now conform to the MCP specification, allowing any MCP host that supports tools, resources, and prompts to self-register and authenticate without server-side changes. Customers can now connect Wisdom from hosts like Codex, Windsurf, Notion, and Glean alongside Claude and Cursor.

Reliability & Quality Improvements

• Quality Monitor Agent improvements: Alerts are now cleaner and more actionable. Fewer unrelated issues get merged, and Root Cause Analysis (RCA) are grounded in what users actually reported.
  • Smarter alert grouping: Clique-based grouping reduces over-clustering and prevents borderline judgments from snowballing into oversized alert groups.
  • More reliable RCAs: Root causes are derived from underlying user reports (not anchored to potentially misleading alert titles).
  • Clearer problem statements: The agent describes the problem instead of restating the solution, improving specificity.
  • Better titles: Both RCA specificity and alert titles improved materially across both orgs.
• Members can edit their own agents: Resolved an issue where users with the Member role were getting logged out when attempting to edit agents that they created

Thank you for your feedback and support as we continue to make Enterpret more powerful and delightful. Stay tuned for more updates in April!

In February 2026, we focused on improving product reliability and operational quality.

Wisdom

• Opus 4.6 Support: Wisdom now supports Claude's most advanced reasoning model, Opus 4.6, for deeper and more nuanced analysis on complex queries.
• Sonnet 4.6 + Model Switcher: Claude Sonnet 4.6 is now the default model on Wisdom, delivering faster responses and higher tool success rates on single-hop queries. A new model switcher lets users toggle between Sonnet and Opus directly from the Wisdom interface.
• Unified Fields in Wisdom: Wisdom can now query and use Unified Fields, enabling richer analysis for customers with complex metadata configurations.
• Context Graph Search Improvements: Overhauled how Wisdom searches the Knowledge Graph — each concept is now searched separately in parallel with fallback workflows, eliminating 70% of search failures and doubling eval pass rates from 50% to 100%.
• User Quote Attribution Improvements: Improved how Wisdom extracts and attributes quotes from Gong calls, reducing cases where internal employee statements were incorrectly attributed as customer feedback.
• Wisdom Rules on Wisdom Page: Users can now discover and configure Wisdom Rules directly from the Wisdom interface, with an embedded link to curated example rules. Learn more.
• Export Wisdom Citations: Users can now export Wisdom citations — both feedback and non-feedback (accounts, users, work items) — directly to email, bringing the same export workflow from the classic product into Wisdom.

New Integrations

• Linear Integration: Bring customer insights into the Product/Eng workflow by linking Enterpret feedback (records, themes, feeds, collections) to Linear issues/projects, and auto-enriching tickets with the relevant context so teams can build with the why at their fingertips. Learn more.

Bug Fixes & Quality Improvements

• Slack notifications no longer show empty “No feedback available” summaries: Fixed the Slack notification flow where long summaries could result in empty Slack content; improved gating so empty messages aren’t sent.
• Exports no longer fail due to empty records (Monday tenant): Fixed an export failure mode caused by effectively-empty feedback records.
• Gong calls open reliably from Feed again: Resolved an issue where Gong calls failed to open due to data inconsistencies.

Performance Improvements

• Improved performance on complex dashboards: Major improvements to unified fields, custom filter application, and query patterns reduced timeouts and improved load times.
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Thank you for your feedback and support as we continue to make Enterpret more powerful and delightful. Stay tuned for more updates in March!

In January 2026, we focused on platform reliability, performance improvements, and expanding our integration ecosystem.

Taxonomy Editing & Management

• Edit Predictions on Individual Records: Users can now edit predictions at the individual record level, enabling more granular and accurate taxonomy predictions.
• Edit Mode for Taxonomy Page: We've introduced a dedicated edit mode for the taxonomy page. Miscellaneous and General keywords are now only visible in edit mode, streamlining the standard view for most users.
• Instant Feedback for Taxonomy Edits: Keywords now appear immediately after edits, rather than disappearing during processing. This eliminates confusion and improves trust in the editing process.

Wisdom AI

• Reliable User Quotes: A new post-processing step improves quote accuracy and attribution. Quotes now show exact wording with clear speaker attribution.
• Citations GA: Wisdom citations feature is now generally available, providing transparent source attribution for AI-generated insights.
• MCP Server Authentication: Easier setup across Claude, Cursor, and other tools withOAuth support and unified authentication flow. Learn more.
• Wisdom Rules: Users can now create rules that control how Wisdom behaves across all queries. Workspace Rules (only admins can create) apply organization-wide, while User Rules allow personal customization. Rules can specify behavior preferences, require clarifications, enforce formatting standards, and define company-specific terminology. Learn more.

Performance & Reliability

• Dashboard Performance: Implemented month-based table partitioning, reducing query times by 50% and memory usage by 66%. Dashboards that previously timed out now load faster and more reliable.
• Unified Fields Materialization: Optimized how unified fields are queried, improving dashboard load times on complex dashboards.
• Quantify Query Optimization: Improved Quantify load times by removing redundant count queries.

Platform Stability

• Redis Infrastructure: Isolated high-load clients to dedicated servers and added fail-open guardrails to prevent cache-related outages.
• Enrichment Optimization: Significant performance improvements to the enrichment pipeline, reducing processing lag.

Bug Fixes

• Fixed: "No Value" display bug in Quantify where empty fields showed incorrect labels
• Fixed: Double count query in Quantify causing redundant database calls
• Fixed: Feed page intermittent load failures
• Fixed: Wisdom functionality within Feeds view
• Fixed: Broken links in Wisdom responses
• Fixed: Co-occurring themes from Gong not reflecting in Quantify
• Fixed: Link generation issues during high sync lag periods

Thank you for your feedback and support as we continue to make Enterpret more powerful and delightful. Stay tuned for more updates in February!

Questions or feedback? Reach out to our team — we'd love to hear from you!

In December 2025, we focused on improving product quality and performance.

Taxonomy Editing & Management

• Automatic Saving of Edits: User edits are now automatically saved, persisting across sessions, tabs, and browsers. This enhancement ensures your draft edits are never lost, even if you log out or switch devices.
• Enhanced Locked State UX: When the taxonomy is locked (such as during backfill processes), the UI now clearly communicates the reason, reducing uncertainty and support queries.

User Permissions & Onboarding

• Default Role Changes: The default user profile is now set to Member instead of Editor. All existing Editors have been downgraded to Members, with admin permissions remaining unchanged.

Wisdom

• Wisdom Chats are now processed and persisted in the background: Chat requests now process in the background, even if you navigate away, close the tab, or lose connectivity. Responses are saved and waiting when you return — no more lost work from accidental refreshes or network issues.

Thank you for your feedback and support as we continue to make Enterpret more powerful and delightful. Stay tuned for more updates in January!

Questions or feedback? Reach out to our team — we'd love to hear from you!

After the Enterpret 2.0 launch in October 2025, we invested in product quality and performance improvements in November 2025.

Quality Monitor Agent Improvements

We’ve significantly improved alert quality by reducing duplicate alerts from ~70% to less than 10%.

Escalation Shield Agent Improvements

We've significantly improved the reliability and intelligence of our Escalation Agent:

• Social Media Detection — Added relevance verification and calibrated scoring for public sources (Reddit, Twitter, App Store) to dramatically reduce false alarms
• Source-Aware Processing — The system now distinguishes between support conversations and public sources, applying appropriate detection logic for each
• Improved Threat Detection — For public sources, we now focus on credible escalation threats like executive contacts, media mentions, and regulatory complaints

Dashboard Performance Optimization

Resolved critical performance issues affecting large dashboards:

• Reduced memory usage by 70%
• Improved load times by 75%
• Fixed tab crashes for memory-intensive reports

User&Account Metadata Field Linking Stability

• Resolved multiple issues affecting link configuration and generation.

UI/UX Improvements

• Fixed outline button color inconsistencies
• Standardized sidepane padding to 8px base alignment
• Removed excess spacing between dashboard widget headers and content
• Added tooltips to Wisdom 2.0 action buttons
• Styled Delete menu items with error-red color for clarity

Integration Source Names & Logo Updates

• Updated "Twitter" to "X (formerly Twitter)" for clarity
• Refreshed logos for App Store, Play Store, and X
• Improved source discoverability in the UI

Questions or feedback? Reach out to our team — we'd love to hear from you!

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