Enterpret
Product Updates

Transform unstructured customer interactions into objective customer insights  

Enhanced Editable Wisdom Input for Improved Usability

We’ve improved the interaction for editing queries in Wisdom. Previously, users struggled to discoer how to modify their questions. Now, inputs are directly editable on click, making it easier to refine queries and derive more precise customer insights.

Refined Wisdom Citations for Clearer Context‍

We now differentiate how examples curated in a Collection are cited in Wisdom responses. By showing the “Collection” icon instead of sparse feedback record counts, we set clearer expectations, helping users understand whether citations represent “all mentions” or specific “examples,” enhancing the objectivity and clarity of insights.

Reorganized Taxonomy Edits with Enhanced Backfill Duration Clarity‍

The backfill duration input, previously confusing as part of a Taxonomy node’s properties, is now moved to a confirmation pop-up. This change sets clearer expectations and improves user understanding when managing taxonomy, ensuring a more streamlined data categorization process.

Make Enterpret accessible everywhere for everyone  

Cleaned Up Feedback Sidebar for Better Navigation‍

We’ve refined the feedback sidebar by renaming buttons to reduce clutter, making it easier for users to navigate and manage customer interactions. This update contributes to a more unified and intuitive experience when accessing various data points.

Simplified SSO Sign-In for a Smoother Experience‍

We’ve simplified the SSO sign-in process. Previously, users had to input their email twice—once on Enterpret and again on their IDP. Now, for users using Okta, this redundant step is removed, streamlining access. Additionally, we remember each user’s preferred sign-in method and present it upfront, reducing friction and making Enterpret more accessible.

Introduced Number Formatting for Enhanced Readability

‍We’ve introduced human-readable number formatting throughout Enterpret. Numbers now include commas, making them easier to read and interpret, which enhances data clarity across the platform.

Empower Actions on top of customer interactions

Rolled Out Dashboard Duplication for Streamlined Workflows‍

Users can now easily duplicate any Dashboard on Enterpret, allowing them to quickly replicate successful setups and tailor them to new needs without starting from scratch. This update empowers teams to take action faster by building on existing insights.

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Released a new Feedback Card layout for easier scanning of feedback

We’re committed to making Enterpret accessible everywhere for everyone. A couple of weeks ago, we quietly rolled out the new feedback card design. Now, the curtain's up, and it’s live for everyone. The new design of the feedback card is made to lighten the visual load to help make understanding and digesting customer feedback experience smoother and more insightful.

Improved Feed Slack/Email Report Citations for a more intuitive citation format

In our mission to create a unified database for all customer interactions, clarity is key. Our old bibliographic-style citations were more like a riddle than a resource. It turns out, that was more confusing than enlightening. Customers were left scratching their heads over what the numbers actually meant. Plus, getting to the actual user feedback felt like a quest for the Holy Grail—too many clicks. Now, we’ve overhauled the citation format so it’s crystal clear how much feedback backs each claim. Fewer clicks, less confusion—everyone wins.

Added Text Animations on Custom Prompts for Launched attention-grabbing text animations

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To empower actions on top of customer interactions, we've introduced subtle text animations on Custom Prompts. We’ve added a touch of flair with subtle text animations in the input field to encourage custom prompts. Think of it as a nudge from us to you—a little bit of animation magic to guide your fingers toward crafting that perfect prompt.

New in Wisdom - better, faster, stronger (and smarter!)

Enhanced Intelligence and Speed in Wisdom

Enhanced Wisdom's intelligence and speed, significantly improving its ability to deliver high-quality answers to a wide range of questions. Performance has been boosted, and further enhancements are planned in the coming weeks.

Refined Prompt Suggestions for Deeper Insights

Refined prompt suggestions within Wisdom, enabling users to better understand feedback through custom prompts. Dynamic prompt suggestions are next to deliver even more tailored insights soon.

Introduced the Wisdom Prompt Library

Introducing a Wisdom Library of Prompts for users to explore and make using and getting the most out of Wisdom easy peasy. This resource will continue to grow as Wisdom's capabilities expand, with prompts available contextually whenever Wisdom is prompted.

Want an overview of Wisdom? Watch this video

Salesforce <> Enterpret Synced Users and Accounts

We are excited to share that Synced Users and Accounts now supports connecting Salesforce user and account data to connect feedback in Enterpret!

Customers can use Synced Users and Accounts to stack rank opportunities by revenue impact, prioritize intelligently, and stop over-indexing for the volume of feedback to:

☑  Drive roadmap decisions

☑ Reduce churn and identify upsell opportunities

☑ Compare users to validate their hypotheses

Learn more about Synced Users and Accounts or visit the Help Center.

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Bug Fixes and Improvements

Improved “Save Feed” Modal

‍The modal shown while saving a Feed now clearly illustrates the filters applied vs showing  an empty input box.

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Added Link to ‘View All’ items from a Quantify Widget on Dashboards

We’ve added a small link to quickly dive into a Quantify widget and see all values, beyond the top values plotted on the chart.

Latest Dashboard Improvements

Copy Summary from a Dashboard Widget

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Now, with a simple hover over the Dashboard Feed widget, you can easily copy content, regenerate responses, and share feedback on a summary.

Enhanced Dashboard Features

• Subtle Link to Feedback Records: We’ve made the link to view feedback records more subtle, like a ninja sneaking in the night.
• Expandable Prompts: Long prompts on the Dashboard Feed widget can now be expanded. No more squinting or guessing—see it all, in all its glory!
• Improved Scroll Behavior: Scrolling through content on the Dashboard Feed widgets is now smoother than ever. Enjoy the ride!
• Retained Prompts: When diving into a Feed from a Dashboard, the prompt now sticks around.

Updated Product Tour is Now Skippable

We know, not everyone wants a guided tour, so we’ve made the introductory product tour skippable in the first user session. Our new experience frees you to skip the tour and dive right into Enterpret!

Revised Contextual Citations from Feedback Sidebar

Citations from the feedback sidebar now open in the same page as a pop-up, instead of a new tab. It’s like getting a pop-up book for adults, minus the surprise dragons.

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Custom Prompts are now available in Wisdom

We're excited about Custom Prompts, the latest Wisdom enhancement to make diving into trends, charts, or ask any burning questions a breeze. Custom Prompts are available wherever you use Wisdom in Enterpret.

You can use Custom Prompts when viewing the Feed or when exploring any Quantify Chart in your Dashboards. In the example above, we used a Custom Prompt to:

1. Filter to feedback about Playlists‍
2. Asked Wisdom a Custom Prompt "How are Amazon curated playlists perceived by our customers?"

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