Census is a data activation platform built on your warehouse. Companies are able to sync 360° customer data to 200+ business tools today with Reverse ETL to build dynamic audiences with no-code segment builder
Enterpret unifies all customer feedback automatically and categorizes it accurately using machine learning models to empower product orgs to build what matters.
Harness the power of Census + Enterpret to:
Gain a deep understanding of customers: Customer feedback is siloed in many tools each with valuable data about your customers. With Census + Enterpret you can unify all data so that it stays in sync across all tools, so your team doesn’t have to go to 10 different places to understand their customers.
Close the Loop: Identify the right person message, which customers to include in a beta program, and more. Connecting your data enables you to nurture valuable relationships with customers, create upsell opportunities, send product recommendations based on customer behavior, and trigger campaigns based on calculated metrics with up-to-date data.
Churn Risk Reduction: Use your product data and metrics to reduce risk. By surfacing the usage data in Enterpret you can run queries and notify your teams when there are downward usage trends or anomalies so they can take the best next actions to prevent churn.
Upsell Opportunities: Monitor customer behavior for signals that an account is ready to move to a higher usage tier. Prioritize ready accounts and alert account representatives proactively when it's time to engage accounts.
Custom Segments and Audiences: Create granular segments or audiences based on data so you can send personalized emails and messages, reengage inactive users, promote new features to users who requested them, and much more.
Read our Help Center article to connect Census to Enterpret!