TrustPilot

Enterpret <> TrustPilot: Turn your TrustPilot reviews into actionable customer insights with Enterpret

Your customers tell you what they think in TrustPilot reviews — in their own words. Hidden inside those ratings and comments are rich signals about satisfaction, product quality, and customer experience.

The Enterpret <> TrustPilot integration brings that voice directly into your unified feedback analysis platform. By combining structured star ratings with unstructured written reviews, Enterpret helps you discover what drives positive sentiment, identify recurring pain points, and measure how product and service improvements resonate over time.

With this integration, your product, CX, and marketing teams can:

• Analyze TrustPilot reviews alongside feedback from other channels like surveys, support tickets, and social comments.
• Track sentiment, satisfaction, and themes across products or categories.
• Measure how updates, launches, and campaigns influence review trends.
• Identify emerging issues before they impact your reputation.

What you’ll get with the Enterpret <> TrustPilot Integration

Connect your TrustPilot account to Enterpret to unlock actionable insights from customer reviews:

• Unified Feedback View: Combine structured ratings (1–5 stars) and qualitative comments in a single dashboard.
• Sentiment Analysis: Detect shifts in sentiment and satisfaction across review periods.
• Theme Classification: Automatically categorize feedback into product, pricing, service, and delivery themes.
• Trend Monitoring: Track recurring mentions and review volume over time.
• Competitor Insights: Analyze differences between your brand’s and competitors’ TrustPilot sentiment (if available).
• Language Coverage: Analyze feedback across global markets with multi-language support.

Key Features

• Automatic Data Ingestion – Pull new TrustPilot reviews continuously from your verified company profile.
• Star Ratings + Comments – Combine quantitative ratings with qualitative written reviews for deeper context.
• AI-Powered Tagging – Enterpret classifies reviews into product-specific, experience, and operational categories automatically.
• Sentiment Trends – Identify how product changes or service updates affect satisfaction over time.
• Category & Product-Level Analysis – Break down insights by product lines, SKUs, or themes.
• Cross-Channel Comparison – Compare TrustPilot feedback with app reviews, surveys, and social sentiment.

How the Enterpret <> TrustPilot Integration Works

1. In Enterpret, go to Integrations
2. Click + New Integration
3. Search for TrustPilot and select Feedback Integration
4. Authenticate with your TrustPilot Business Account using API credentials
5. Choose which company profiles or product categories to sync
6. Configure your sync frequency and taxonomy mapping
7. Save and start ingesting reviews — Enterpret will automatically enrich and analyze them

Note: Admin access to your TrustPilot Business Account is required for API-based setup.

Example Use Cases

1. Feature Sentiment Analysis
Understand which product features customers mention most frequently and how they feel about them.

2. Reputation Tracking
Monitor star ratings and sentiment shifts over time to identify trends early.

3. Regional Insights
Analyze reviews by geography to surface local experience differences.

4. Competitive Benchmarking
Compare your brand’s TrustPilot sentiment with competitor profiles to understand positioning.

5. Product Launch Feedback
Measure how new features or updates influence ratings and satisfaction levels.

6. Experience Optimization
Identify recurring operational or service-related issues impacting reviews.