Import support tickets from Zendesk and easily detect feedback patterns or investigate any topic.
Enterpret integrates with Zendesk to pull in customer feedback and automatically enriches each support ticket by pulling in a lot of the context surrounding it (e.g., user properties like plan type, device data, country). Enterpret then applies its customer-specific machine learning models to predict topics and granular reasons for each ticket. You can slice and dice more effectively by combining taxonomy-based analysis, product usage stats, customer demographic trends, and more.