Zendesk Support

Import support tickets from Zendesk and easily detect feedback patterns or investigate any topic.

Why integrate Enterpret with Zendesk Support?

Enterpret integrates with Zendesk to pull in customer feedback and automatically enriches each support ticket by pulling in a lot of the context surrounding it (e.g., user properties like plan type, device data, country). Enterpret then applies its customer-specific machine learning models to predict topics and granular reasons for each ticket.  You can slice and dice more effectively by combining taxonomy-based analysis, product usage stats, customer demographic trends, and more.

Features

  • Easy one-click integration.
  • All tickets enriched with Enterpret's taxonomy with granularity and high accuracy.
  • Works with 70+ languages
  • Analyze and visualize by agent tags and user properties.
  • Join with product analytics data to better understand a user cohort.
  • Easy redirect to zendesk.
  • 100% complete data.