Curate and share the most important feedback with Collections

Tiffany Go
Head of Product Marketing
May 20, 2024

Curate and share the most important feedback with Collections

At Enterpret, surfacing insights is a mission-critical part of our product vision. Equally important is the ability to access and share those insights. Our newest feature, Collections, is a way for us to deliver on this vision and ensure the most important feedback is at your fingertips whenever you need it.

Collections allow you to curate, organize, and save feedback in Enterpret. Cherry-pick the most important feedback or group relevant feedback to be saved for future reference and easily share Collections with your team.

Use Collections to supercharge product workflows

Enrich Product Strategy and Documentation

Use Collections to gather and organize valuable anecdotes and feedback. Enhance product strategy, planning documents, PRDs, and other key documentation with curated insights that provide a deeper understanding of user needs and preferences.

Democratize Insights Across Teams

Empower your team by providing access to curated feedback. Collections enable you to bring your team into the feedback loop in a structured and meaningful way, ensuring everyone is aligned and informed about user perspectives.

Accelerate Team Onboarding

Collections to streamline the onboarding process for new team members. By sharing curated sets of feedback, new teammates can quickly get up to speed with user insights, company priorities, and project context, facilitating a smoother transition and faster productivity.

How to Create a Collection

Create and add feedback to a Collection

Any feedback record can be added to a collection by hitting the + on the individual record

Collections FAQ

Q: Can I create multiple Collections?

A: Yes, you can create as many Collections as you need to organize your feedback effectively.

Q: How do I add or remove feedback from a Collection?

A: Adding or removing feedback from a Collection is simple. Select the feedback you want to add or remove and update your Collection accordingly.

Q: Can I share a Collection with others?

A: Absolutely! You can share a Collection by generating a shareable link and sending it to your team or other stakeholders.

For more information on how to create a Collection, visit our Help Center.

What’s next for Enterpret Collections

We’ll continue to add more power to Collections so that you and your team have access to insights wherever and whenever you need them.

  • Automated Curation with Wisdom: Our upcoming enhancement will enable Wisdom to automatically curate Collections, highlighting the most impactful examples of feedback based on areas of interest or themes. This will streamline the process of finding relevant insights, saving you time and effort.
  • Integration with Work Management Tickets: Introducing "Enrich with Enterpret": Soon, you can attach a Collection of feedback records directly to your work management tickets. This integration will provide context and depth to tasks, ensuring that all relevant insights are easily accessible.
  • Smart Feedback Suggestions: Inspired by Spotify Radio, we are developing a feature to suggest feedback for your Collections. This intelligent recommendation system will help you discover relevant feedback you might have missed, ensuring your Collections are comprehensive and insightful.
Get a demo with your data
We are laser-focused on giving customers more than they expect through a hospitality-first, individualized approach to drive retention and loyalty. Enterpret has allowed us to stitch together a full picture of the customer, including feedback and reviews from multiple data points. We now can super-serve our loyal customers in a way that we have never been able to before.
Anna Esrov
Vice President of Customer Experience & Loyalty
Enterpret allowed us to listen to specific issues and come closer to our Members - prioritizing feedback which needed immediate attention, when it came to monitoring reception of new releases: Enterpret picked up insights for new updates and became the eyes of whether new systems and functionality were working well or not.
Louise Sellars
Analyst, Customer Insights
Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.
Dina Mohammad-Laity
VP of Data
The big win-win is our VoC program enabled us to leverage our engineering resources to ship significantly awesome and valuable features while minimizing bug fixes and" keep the lights on" work. Magnifying and focusing on the 20% that causes the impact is like finding the needle in a haystack, especially when you have issues coming from all over the place
Abishek Viswanathan
CPO, Apollo.io
Since launching our Voice of Customer program six months ago, our team has dropped our human inquiry rate by over 40%, improved customer satisfaction, and enabled our team to allocate resources to building features that increase LTV and revenue.
Abishek Viswanathan
CPO, Apollo.io
Enterpret's Gong Integration is a game changer on so many levels. The automated labeling of feedback saves dozens of hours per week. This is essential in creating a customer feedback database for analytics.
Michael Bartimer
Revenue Operations Lead
Enterpret has made it so much easier to understand our customer feedback. Every month I put together a Voice of Customer report on feedback trends. Before Enterpret it would take me two weeks - with Enterpret I can get it done in 3 days.
Maya Bakir
Product Operations, Notion
The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.
Larisa Sheckler
COO, Samsung Food
Enterpret makes it easy to understand and prioritize the most important feedback themes. Having data organized in one place, make it easy to dig into the associated feedback to deeply understand the voice of customer so we can delight users, solve issues, and deliver on the most important requests.
Lauren Cunningham
Head of Support and Ops
With Enterpret powering Voice of Customer we're democratizing feedback and making it accessible for everyone across product, customer success, marketing, and leadership to provide evidence and add credibility to their strategies and roadmaps.
Michael Nguyen
Head of Research Ops and Insights, Figma
Boll & Branch takes pride in being a data driven company and Enterpret is helping us unlock an entirely new source of data. Enterpret quantifies our qualitative data while still keeping customer voice just a click away, adding valuable context and helping us get a more complete view of our customers.
Matheson Kuo
Senior Product Analyst, Boll & Branch
Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction
Nathan Yoon
Business Operations, Apollo.io
Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?
Emma Auscher
Global VP of Customer Experience, Notion
The advantage of Enterpret is that we’re not relying entirely on human categorization. Enterpret is like a second brain that is looking out for themes and trends that I might not be thinking about.
Misty Smith
Head of Product Operations, Notion
As a PM, I want to prioritize work that benefits as many of our customers as possible. It can be too easy to prioritize based on the loudest customer or the flavor of the moment. Because Enterpret is able to compress information across all of our qualitative feedback sources, I can make decisions that are more likely to result in positive outcomes for the customer and our business.
Duncan Stewart
Product Manager
We use Enterpret for our VoC & Root Cause Elimination Program - Solving the issues of aggregating disparate sources of feedback (often tens of thousands per month) and distilling it into specific reasons, with trends, so we can see if our product fixes are reducing reasons.
Nathan Yoon
Business Operations, Apollo.io

Collections allow you to curate, organize, and save feedback in Enterpret.

Collections allow you to curate, organize, and save feedback in Enterpret. Cherry-pick the most important feedback or group relevant feedback to be saved for future reference and easily shared with your team.