Smart Keywords are here to add more precision to your Taxonomy

We are excited to announce a significant enhancement to our Taxonomy model: Smart Keywords. This new feature gives you more control and precision in categorizing and understanding customer feedback. With Smart Keywords, you can add or update included and excluded phrases, provide tracked keyword descriptions, and enjoy improved keyword predictions and organization.

Smart Keywords give you enhanced control over your Taxonomy

Smart Keywords's standout benefit is its enhanced control. Peep our help center for more information on how Keywords are used and set up in Enterpret. You can now capture how your customers talk about your product and align it with how your team discusses it. This dual perspective ensures that your feedback categorization is both precise and complete.

Smart Keywords allow you to:

• Add or update included phrases to ensure relevant feedback is captured.
• Specify excluded phrases to filter out irrelevant data.
• Provide tracked keyword descriptions to guide the model in accurately tagging feedback.

What's new with Smart Keywords?

Smart Keywords includes several new features and improvements:

• Excluded Phrases: You can now specify phrases to exclude during keyword detection, a highly requested feature.
• Keyword Descriptions: Add descriptions for each keyword to provide essential context to the models.
• Model Improvements: Various small improvements have been made to enhance precision.
• Control Over Mapped Reasons: Manually add or remove reasons from a keyword for better organization.

Unlocking new use cases with Smart Keywords

Precision is crucial when it comes to understanding customer feedback. Smart Keywords enhance the accuracy of our Taxonomy model by allowing you to define specific phrases and contexts. This means fewer false positives and more relevant insights.

For example, you can:

• Define competitive terms
  • Example: You get feedback about an integration partner that also comes up in competitive deals.
• Clarify features with common names to ensure the model understands the specific context.
  • Example: Your team is having an event that uses the same name as a common action users perform in your product
• Add context to capture nuanced feedback
  • Example: Premium Plan is named Apple

Continued investments in our Taxonomy

We are confident that Smart Keywords will significantly enhance your ability to analyze and act on customer feedback. Start exploring this new feature today and unlock deeper insights into your customers' needs and preferences.

In the next few months we’ll make continuous investments in Taxonomy improvements such as:

• Hierarchal organization of Keywords and Reasons
• Better Reason precision and deduplication

Stay tuned, more details on our vision in an upcoming post!

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