Enterpret
Product Updates

Introducing a more powerful natural language search!

Now search for multiple texts at a time using the any of and all of operators.

Additionally, search for feedback matching the exact query using the exactly matches operators.

We hope these improvements make searching for relevant feedback easier. Let us know what you think!

We're happy to share that we've made finding help on Enterpret easy!

At any point on the Enterpret dashboard, you can click on the (?) on the bottom right of your page, and access contextual help documents.

Moreover, you can always find help and documentation at helpcenter.enterpret.com or reach out to our customer success lead Jack Divita at jack@enterpret.com

We'd love your feedback on how we can make finding help on Enterpret even easier. Looking forward to hearing from you!

There are some data sources where the structure of customer feedback and associated metadata can differ greatly from integration to integration. Such as Snowflake tables, custom CSV File Uploads, and Salesforce objects.

We're excited to announce that we've made analysis of feedback from such sources easier by making the source name more meaningful. For example, if you integrate a Snowflake table named "Churned Users", records from this integration will show up in your analyses under the source SNOWFLAKE Churned Users, allowing you to easily distinguish this integration from other integrated Snowflake data tables.

We hope that this will make analyzing customer feedback from these sources easier. Looking forward to your feedback and suggestions!

The new and more powerful Send Feedback feature allows you to optionally Include feedback content when exporting feedback from an analysis using a simple toggle.

NOTE: Reports containing raw feedback content might be significantly larger than ones without it.

What's more? The option to Send Feedback is now also available on the Search page!

As always, we love to hear what you think! Let us know how this enhancement might help you or what we can do to make it better.

Launching Subscribe which helps you funnel relevant feedback to the right slack channel with ease.

Your insights, analyses, and dashboards on Enterpret are much more powerful when shared with your teammates. We've made sharing insights and reports from Enterpret to Slack easier than ever before.

You can connect your Slack account to Enterpret in two easy clicks and that's it! You can subscribe channels to feedback and deliver insights from Enterpret to right where your team lives. We'll be following up with the ability to deliver subscribed feedback to emails soon.

Would love to hear your thoughts and comments. Let us know what you think!

We're excited to announce that Enterpret has achieved SOC-2 Type II compliance! This means that we've undergone a thorough, independent audit of our systems and processes to ensure that we are following best practices in security, availability, and confidentiality. We believe that this achievement demonstrates our commitment to security and data protection, and we're proud to reassure our users that their data is being handled with the utmost care and attention. Thank you for your trust in Enterpret, and we look forward to continuing to serve you with the highest levels of security and reliability.