FreshChat

Why integrate Enterpret with FreshChat?

Bridging the feedback loop between customers, Product, and Support teams - Integrating Freshchat with Enterpret provides a holistic view of all your customer conversations in one place. You can analyze and understand their problems more deeply and make data-backed decisions. For example: Is it a bug in the product? What are the top user-requested features? Integrating Freshchat with Enterpret allows you to see the customer perspective alongside your product usage data to make informed decisions about your product.

Features

• Easy one-click integration.
• All conversations enriched with Enterpret's taxonomy with granularity and high accuracy.
• Works with 70+ languages.
• Analyze and visualize by agent tags and user properties.
• Join with product analytics data to understand feedback shared by a user cohort.
• 100% complete data.