FreshChat

Connect Enterpret with FreshChat, pull in all customer conversations with customer service agents, and find relevant feedback.

Why integrate Enterpret with FreshChat?

Bridging the feedback loop between customers, Product, and Support teams - Integrating Freshchat with Enterpret provides a holistic view of all your customer conversations in one place. You can analyze and understand their problems more deeply and make data-backed decisions. For example: Is it a bug in the product? What are the top user-requested features? Integrating Freshchat with Enterpret allows you to see the customer perspective alongside your product usage data to make informed decisions about your product.

Features

  • Easy one-click integration.
  • All conversations enriched with Enterpret's taxonomy with granularity and high accuracy.
  • Works with 70+ languages.
  • Analyze and visualize by agent tags and user properties.
  • Join with product analytics data to understand feedback shared by a user cohort.
  • 100% complete data.