Bridging the feedback loop between customers, Product, and Support teams - Integrating Freshchat with Enterpret provides a holistic view of all your customer conversations in one place. You can analyze and understand their problems more deeply and make data-backed decisions. For example: Is it a bug in the product? What are the top user-requested features? Integrating Freshchat with Enterpret allows you to see the customer perspective alongside your product usage data to make informed decisions about your product.