Kustomer

Import support tickets from Kustomer and easily detect product quality anomalies.

Why integrate Enterpret with Kustomer Support?

Enterpret integrates with Kustomer to pull in customer feedback and automatically enriches each support ticket by pulling in a lot of the context surrounding it (e.g., user properties like plan type, device data, country). Enterpret then applies its customer-specific machine learning models to predict topics and granular reasons for each ticket.  You can then slice and dice more effectively by combining taxonomy-based analysis, product usage stats, customer demographic trends, and more.

Features

  • Easy one-click integration.
  • Each ticket is enriched with Enterpret's taxonomy with granularity and high accuracy.
  • Works with 70+ languages.
  • Analyze and visualize by agent tags and user properties.
  • Join with product analytics data to better understand a user cohort.
  • 100% complete data.