Kustomer

Why integrate Enterpret with Kustomer Support?

Enterpret integrates with Kustomer to pull in customer feedback and automatically enriches each support ticket by pulling in a lot of the context surrounding it (e.g., user properties like plan type, device data, country). Enterpret then applies its customer-specific machine learning models to predict topics and granular reasons for each ticket.  You can then slice and dice more effectively by combining taxonomy-based analysis, product usage stats, customer demographic trends, and more.

Features

• Easy one-click integration.
• Each ticket is enriched with Enterpret's taxonomy with granularity and high accuracy.
• Works with 70+ languages.
• Analyze and visualize by agent tags and user properties.
• Join with product analytics data to better understand a user cohort.
• 100% complete data.