Turn social signals into customer intelligence
Monitor every mention across every channel, detect emerging crises before they go viral, and trigger automated workflows that route context-rich alerts to the right owner. Instantly.
"Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?"
Other tools stop at mentions, Enterpret connects social signals with all of your customer feedback.
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Connect with over 50+ sources from YouTube, Salesforce, Twitter, Reddit, and more
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Track your brand, competitors, and key topics in real-time. Never miss a signal that matters to your product or reputation
Every social mention is classified into your taxonomy the moment it's captured. Zero manual tagging, no curation backlog
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Link social mentions to tickets, NPS responses, and call transcripts so product and CX teams see the complete picture
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Enrich social signals with account data so you always know whether a complaint is from a power user or a free trial
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Define the keywords, topics, and sentiment thresholds that matter with custom filters and listening parameters
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Get notified the moment a critical signal is detected. No daily manual review, no missed crises
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Product, CX, and marketing each receive the signals relevant to them, not every mention across every channel
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Full visibility into what was captured, classified, and routed with compliance dashboards for enterprise teams
How Social Listening Works
From scattered mentions to unified customer intelligence, see how Enterpret turns social conversations into your sharpest feedback signal
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Enable monitoring across Reddit, App Store, G2, Trustpilot, and more through OAuth-based setup. Admin-controlled configuration ensures only authorized users manage connections.
Every captured mention is automatically classified the moment it arrives no manual triage, no backlog. Signals are analysis-ready before your team even opens the dashboard.
Social mentions are cross-referenced with support tickets, survey responses, and account data. Enterpret links the public conversation to the private one revealing the full customer story.
AI-powered detection identifies sentiment shifts, volume spikes, emerging themes, and competitor signals. Custom thresholds and filters ensure teams see only the signals that warrant attention.
Deliver alerts to Slack, Jira, or email with full context and suggested next actions. Track response time, sentiment movement, and how often social signals predict downstream churn or escalations proving the value of every alert.
Enterprise-grade security, built in.
Frequently Asked Questions
Enterpret's social listening is built for product, marketing, CX, and brand teams. What makes it different is how it routes the right signal to the right function. A social mention that reveals a product bug goes to the PM. One that signals churn risk goes to CS. One that's a brand moment goes to marketing. Everyone gets the intelligence relevant to them, without everyone needing to monitor the same dashboard.
We recommend teams have at least 1,000 combined feedback records per month across all sources: social mentions, support tickets, reviews, and community posts. The more signals you bring in, the more precisely Enterpret can detect anomalies, surface patterns, and distinguish a one-off complaint from a systemic issue worth escalating.
Enterpret works for any team with customers talking about them online. Whether you're B2B SaaS, consumer, fintech, or marketplace, if your customers mention you on X, Reddit, LinkedIn, G2, or Trustpilot, Enterpret can unify those signals with your support and NPS data to surface what actually matters, not just what's loudest.
Traditional social listening tools track mentions. Enterpret understands them, connecting social signals to your support tickets, NPS responses, and product feedback to surface root cause, not just noise. Where tools like Brandwatch or Sprout tell you a mention happened, Enterpret tells you whether it's a product bug, a churn signal, or a brand moment and routes it to the right owner automatically, with full context.
Enterpret is committed to delivering forward-thinking technology while honouring the responsibility to safeguard the data customers share with us. We are SOC 2 Type 2, GDPR, and CCPA compliant. For full details on our security posture you can go to https://www.enterpret.com/security.
Enterpret ingests signals from 50+ sources including X, Reddit, LinkedIn, G2, Trustpilot, and app store reviews, alongside support tools like Zendesk, community platforms, NPS tools like Qualtrics, and sales tools like Gong. Social signals are unified with your full feedback stack, not siloed in a separate social dashboard. Check out https://www.enterpret.com/platform/integrations for the full list.
