adaptive Taxonomy

Eliminate manual tagging with an adaptive taxonomy

Leverage AI to automatically classify insights into 5-level hierarchy, uncovering the "why" behind every feedback

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Auto-learning taxonomy aligned to your org structure for higher-quality insights and zero maintenance

Automatically organize feedback into a 5-level theme & tag hierarchy

Go beyond surface sentiment by turning raw feedback into structured insights that connect themes to the features and moments that matter most

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L1/L2/L3 KEYWORDS

Define L1/L2/L3 from product area → feature → sub-feature to match your org structure

Themes and sub-themes

Surface the “why” behind the “what” that drives customer love, complaints, requests

AssIGN OWNERSHIP

Drive accountability and action by automatically routing insights to right teams

Ground your customer insights with your business context

Generic taxonomies miss context and fail to speak your language. Our Adaptive Taxonomy learns your products and business from day one

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CONTEXT ENGINE

Use product docs, help articles and guides to build a taxonomy that reflects your language

Custom AI Models

Leverage AI to recognize terminology, internal acronyms to extract relevant insights

White-Glove Calibration

Get day-one accuracy through guided onboarding tailored to your business context

An adaptive taxonomy that automatically evolves with every signal

Manual maintenance slows you down. Use AI to continuously learn from every product launch, feedback pattern, and shift in customer language.

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EXPLAINABLE INSIGHTS

Inspect and see the rationale behind every classification

Inline Editıng & Refınement

Correct misclassifications directly in the UI. Adaptive Taxonomy learns from adjustments

PROACTIVE MAINTENANCE

Detect drift, duplicates, emerging terms and propose changes proactively

How the Adaptive Taxonomy Works

From chaos to clarity, discover how the Adaptive Taxonomy transforms manual tagging into self-maintaining intelligence that drives action

01

Learn Your Business Context From Day One

Ingest help docs, changelogs, and historical feedback; calibrate day-one accuracy via white-glove onboarding and custom AI models that understand your acronyms and industry terms.

02

BUILD YOUR 5-LEVEL HIERARCHY

Automatically organize feedback into L1/L2/L3 Keywords (product area → feature → sub-feature) plus Themes/Sub-themes that reveal the "why" behind the "what" - mirroring how your teams actually work.

03

Explain and Edit with Confidence

Refine keywords and themes inline; fine-tune future classifications automatically with audit trail. Insight quality improves continuously, no taxonomy admin required.

04

Evolve With Every Product Launch & Signal

Continuously learn from new features, changing customer language, and emerging feedback patterns. Proactively suggest updates, detect drift, and maintain accuracy - zero manual maintenance required.

05

ROUTE INSIGHTS TO RIGHT TEAMs

Map L1/L2/L3 Keywords to teams and auto-route insights to the right owners for driving accountability and action.

use cases

Save time and stop manually tagging feedback.

Create flexible, extensible objects—like Agents, Employees, Stores, Personas, or Campaigns—to model exact context for sharper intelligence.