CUSTOMER Feedback Integration

Connect every customer voice in one place

Unify feedback from 50+ sources across tickets, reviews, calls, social, and surveys, all enriched with business context

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Other platforms stop at collection, Enterpret connects feedback with the context that reveals the full picture

Connect all your feedback channels in just one click

Stop losing customer insights to silos. Connect 50+ sources including tickets, calls, reviews, and surveys to centralize all feedback in one place

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50+ NATIVE CONNECTORS

Connect with over 50+ sources from Zendesk, Salesforce, Slack, Reddit, and more

One-Click Activation

OAuth-based setup in under 60 seconds. No code to write, no maintenance overhead

Auto-CLASSIFICATION on Ingestion

Every feedback is classified in your taxonomy the moment it lands - zero manual tagging

Ground your customer feedback with your business context

Bring in your organizational knowledge by uploading product docs, help articles, guides, and changelogs to further contextualize feedback

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WEBHOOK API

Push any feedback programmatically. Perfect for internal tools, industry-specific platforms

Data Warehouse Sync

Connect to your data warehouse and ETL tools to pipe feedback from custom sources

FILE UPLOAD

Bulk import historical data. Enterpret ingests and classifies in your taxonomy instantly.

Maintain enterprise-grade governance & compliance

Enforce admin-only access, automate PII protection, and ensure continuous monitoring for always-on compliance

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ADMIN CONTROLS

Only organization admins can enable and modify connectors

INGESTION Blockers & PIi

Automatically detect and obfuscate PII and sensitive fields before ingestion

24/7 Health Monitoring

Automated periodic checks, with status dashboards and proactive alerts

How Customer Feedback Integrations Work

From scattered feedback to unified intelligence, see how customer feedback integrations create your single source of customer truth

01

Enable native connectors in one click

Enable 50+ native integrations instantly through OAuth - from Zendesk tickets to App Store reviews to Slack conversations. Admin-controlled setup ensures only authorized users configure connections.

02

Extend Beyond Native with Custom Ingestion

Push feedback from proprietary sources via webhooks, sync from Snowflake or Census, or upload CSV files. Every custom source gets the same auto-categorization and PII protection as native integrations - no exceptions.

03

Protect Sensitive Data Before It Enters

Integration blockers automatically detect and obfuscate PII for SSNs, credit cards, custom sensitive fields - before any data ingests.

04

UNIFY, ENRICH and auto-categorize on ingest

Enterpret unifies and standardizes fields, preserves metadata, and auto-categorizes every feedback with your latest taxonomy so signals are analysis-ready the moment they arrive.

05

Secure,Govern,and keep pipelines healthy

Admins own all integration configurations. Automated health checks run every 3 hours across all integrations. Get instant alerts on connection issues or data staleness while maintaining complete visibility through admin dashboards. This ensures decisions are made on fresh, complete, compliant data.

use cases

Save time and stop manually tagging feedback.

Create flexible, extensible objects—like Agents, Employees, Stores, Personas, or Campaigns—to model exact context for sharper intelligence.