Customer feedback tools, especially surveys, in an attempt to get a 360° view of the customers' delights and grievances, often contain directed questions about each. Answering these questions requires a lot of manual tagging and can take hours.

Keeping in mind how important it is for our customers to identify and double down on both their wins and their losses, we at Enterpret are happy to introduce filter by Question - a way to zoom in to and analyze specific parts of your survey feedback.

Simply search for the question filter in the query builder and select the question you'd like answered.

All the predictions and the corresponding statistics will now specifically be for the responses to the question selected.

As always, we would love to know what you like about this new feature and what we can do to make it better!

While analyzing customer feedback is crucial to making the right decisions about your product, feedback in isolation, lacking context, can often lead to important insights getting lost in an ocean of data. So, here is a step towards giving our users more control over one of the most important parts of any unstructured data - the metadata.

Introducing “Manage Metadata”, a single point of reference to view and manage all the metadata you receive from various feedback sources. Now you can decide what metadata shows up on Enterpret, rename metadata fields to make it more understandable in your organization, mark fields as important to highlight them in the feedback card, and merge similar fields received from different sources to create a seamless analytics experience.

Whether you want to analyze feedback from a target user group or follow up with a customer on feedback provided, we believe clean and interpretable metadata makes life easier! You can find the help center documentation here.

And as always, we love feedback as much as you do. So once you are done managing your feedback, let us know if you have any for us!

Search: Find feedback, build awareness

Understanding customer feedback across all sources can be daunting, so we’ve made this easier than ever with Search.

Query across all your customer feedback for keywords and reasons, or perform a simple text search, and you’ll find feedback records along with informative charts for your query. We've also added recommendations based on trends in your customers' feedback and your interests.

Introducing the Top Navigation Bar

To further improve your analytics experience, we've moved all analysis tools to the

Explore tab on your sidebar. We've added a sticky top navigation bar to switch between Compare, Anomalies, Quantify (previously Thematic Analysis), and Search easily.

Curated Insights For you

We launched a capability where Enterpret delivers monthly insights, curated to your interests, straight to your email. You can add tracked keywords you care about as interests and Enterpret will send you a deep dive into your customers' voice for your chosen keywords. Tracking macro insights tailored to you has never been easier.

Enterpret <-> Snowflake

We launched our first data warehouse integration - Snowflake. Businesses of all sizes use Snowflake's platform to store and organize customer and operational data. With the launch of this integration, you can ingest customer feedback, along with user properties into Enterpret from Snowflake.

We love your feedback!

Search is your entry point to deeper, more powerful analyses. We would love to hear any thoughts, questions, or concerns that you have. The more feedback you provide, the faster the product improves!

We are excited to launch our first data warehouse integration - Snowflake. Businesses of all sizes use Snowflake's platform to store and organize customer and operational data. With the launch of this integration, you can ingest customer feedback, along with user properties into Enterpret. Enterpret would then create a feedback taxonomy and tag it on feedback.

How does the integration work? Well, it's quite simple. This integration allows you to securely connect a database in Snowflake. Once integrated, Enterpret ingests all historical data to get up to speed with Snowflake. As and when new data comes in - Enterpret ingests that in a complete fashion. Details on how to connect are present here.

Your success is highly attributed to your culture of engaging with and understanding your users' needs to build products. Do that easily with Enterpret.

We live in our email inbox. Today, we're happy to announce that Enterpret will now be delivering monthly insights, curated to your interests, straight to your email. You can add tracked keywords you care about as interests and Enterpret will send you a deep dive into your customers' voice for your chosen keywords. Tracking macro insights tailored to you has never been easier. Let us know what you think!

Hello, Enterpret Customers,

We’ve got a few product updates this month that we think you’ll definitely want to know about.

Our team has released four new features this month: CSV upload, Discord Integration, download feedback as CSV and compare aggregates.

• The CSV upload feature allows you to upload your customer data directly into Enterpret, making it easier than ever to get started with our platform.
• The Discord Integration feature allows you to connect your Discord account to Enterpret, so you how to leverage feedback from your community that provides valuable feedback.
• The download feedback as CSV feature allows you to download your customer feedback data directly into a CSV file, so you can easily analyze it in Excel or another data analysis tool.
• Finally, the compare aggregates feature allows you to compare the aggregated data from multiple customer feedback sources, so you can see how your customers' opinions have changed over time or change in opinion by customer segments.

We hope you enjoy these new features!

As always, please feel free to contact us if you have any questions or feedback.

Thank you,

The Enterpret Team