Does your company use Gong? We have added Gong to our long list of integrations, and users can now integrate Gong on their Enterpret dashboard to analyse qualitative customer insights from calls.

To add Gong, users need to select Gong as an integration on the integrations page and login through their Gong ID. Users can then view data from Gong calls on their Enterpret dashboard. Users can also look at user feedback on the feedback cards.

We have now added reporting junk, and support for users to report mistakes for existing entities and reasons.1. Report Junk: If our users come across pieces of feedback which they think are irrelevant or inaccurate, they can report it as junk. We will then delete the piece of feedback from our taxonomy.2. Report Mistakes: Sometimes, users might feel that a piece of feedback matches another entity or reason than the one it is already matched to. To report this, when a user is on the feedback page, they can select the reasons or entities they want to report from the right hand menu next to the feedback. From here, they can select the entity/reason they want it to match with and report it to our team. Once approved, you will be informed about the change in taxonomy.

Ever wondered by how much a reason/entity/sentiment has changed over a period of time? Introducing, Compare. Compare allows users to do the following:

1. Compare metrics, for two different values of a field in query criteria ( for the same time-period )
2. Compare metrics, for two different values of a field, for two different time ranges
3. Initiate a comparison from the taxonomy by selecting a metric as the base
4. Compare a particular metric against the base and know the points of interest by setting a limit

5. Pivot to a table view for the time range so that users can sort and dissect the data better

Compare Glossary1. Metric: Reasons/Entities/Themes/Intercom tag which is being compared. - Categorical string - Categorical number - High cardinality 2. Criteria: What field (user plan, cohorts, etc) metric comparison is being done on.

3. Base: Change of under inspection from base - base becomes the denominator.

4. Under inspection: Change of under inspection from base - under inspection is the numerator.