Enhanced advanced Calculations on Quantify

Users can now apply numeric criteria to quantify data while grouping by another field. For example, users can:

• Identify top Complaint Reasons based on the time a support agent takes to resolve conversations on Zendesk (see example in the title image)
• Calculate the NPS by region or product area
• Quantify the average rating for different app versions

Refined Summary Generation in Search experience

The "Summarize with Wisdom" button now triggers the generation of summaries in Search. This change helps streamline the user experience by eliminating automatic summary generation, which previously caused a jittery scroll and served as a distraction.

Improved metadata management

As part of our commitment to provided the best user experience possible, we shipped the following enhancements to metadata management:

Enhanced visibility control: Managing visibility of data fields is now more intuitive with a one-click toggle available directly from the metadata management table.

Data insights: New metrics display the total number of unique values for a field and its coverage, available in the metadata detail drawer.

Case-insensitive search: The search functionality within the metadata management table is now case-insensitive, allowing for a smoother user search experience.

‍

Wisdom is your AI-powered copilot that delivers deep customer insights in a simple, intuitive chat interface. With Wisdom, anyone on your team can quickly get answers to key questions about your customers without the technical complexity of a business analytics tool.

‍

Learn more about why we built Wisdom and a peek into what we have planned for the future over at our blog.

‍

Improved Slack Integration Management

‍Users now have the flexibility to disconnect Slack directly from the application. This option is available in the 3-dot menu, allowing for easier management of third-party integrations.

Shipped Persistent User Preferences

‍To ensure a more personalized and convenient experience, we've implemented a feature that saves the user's last preference for viewing content. Specifically, if you prefer "Show Summary" over "Show Feedback," your choice will now be remembered and set as the default option. This preference is saved, eliminating the need to switch repeatedly.

Delivered Metadata Management Enhancements

‍We've made improvements to metadata management to ensure a smoother and more efficient user experience. This includes optimizing user experience with one click when editing metadata fields and clickable starred option.

UI Enhancements for Better Usability

• Improved user experience with Feedback Card Drawer width reduction: To alleviate confusion and improve the user experience, we've adjusted the width of the feedback card drawer. This change helps users recognize they are not on a new page and makes the feedback link easier to copy with a more visible "Copy Feedback Link" button and shortcut.
• Added "Merge with Another Reason" in Prediction Menu: Users can now streamline their workflow by merging feedback reasons directly from the feedback record, enhancing efficiency and data organization.
• Adjusted Tooltip Color for better readability: To improve readability and visual appeal, we've updated the tooltip link colors for better visibility and understanding.
• Enhanced Feedback Record visuals: The distinction between the count of suggested reasons and the visual indicator (orange dot) on feedback records has been refined for clearer analysis.

Perform powerful cross-source feedback analysis with Unified Fields

Consolidate of multiple metadata fields across sources, into a single unified entry on Enterpret.

• Merge fields from different sources into one
• Create Unified Fields to merge and analyzing feedback across different sources by geographic location, product line, sentiment, individual user profile ,etc.
• Note: Only Admins can manage this feature

Learn more in the Unified Fields Help Center article

Update Integration Descriptions for sharper more accurate Summaries and Reasons

We've introducing the ability to add and edit descriptions for each of your integrations.

• Include Integration Descriptions to boost our prediction models' accuracy
• Mandatory for Salesforce and Slack integrations and while highly recommended for others
• This update has no impact on existing integrations, but adding descriptions improves insights!

Learn more in the Integration Description Help Center article

‍

Enterpret <> Qualtrics Integration

‍

‍

‍Easily connect your Qualtrics surveys with Enterpret’s robust data pipeline to analyze, and act on survey responses.‍

Learn more in the Qualtrics Integration Help Center article

Enhanced Slack and Email Saved Search Reports

We've revamped the Slack and Email Saved Search Reports with significant design and content enhancements. Now, all Slack and Email Search Saved reports align more closely with the summaries you're familiar with from the Search UI for a consistent experience.

Improvements to annotations ensure better clarity and stronger engagement with customer feedback.

Merge multiple Reasons simultaneously

To streamline your workflow, we've introduced the capability to merge multiple reasons at once. By selecting the 'Merge with all selected reasons' option, you can now efficiently consolidate information, reducing the time and effort needed for data management.

Improved scannability of Fields in the Query Builder

Identifying fields in the Search Query Builder has now become effortless. With our latest update, hovering over fields reveals an on-hover copy, making it significantly easier for users to recognize and recall their searches, especially beneficial for complex queries.

Improved discovery of feedback context in annotations

Based on user feedback, we've redesigned the User Quotes Pop-up to eliminate confusion between the user quote and full feedback. We've added contextual queues on hover to clarify the meaning of icons used in the window. The introduction of giant double inverted commas distinctly indicates a snippet from the user’s feedback, not the complete feedback. An improved "View Feedback" CTA with clearer instructions enhances user interaction.

‍

Optimized the discoverability of our Demo Instance

With the introduction of our demo instance, featuring publicly available Zoom data, we've refined the Explore Demo Instance modal. This optimization involves space reduction and improved copy, leading to a more streamlined and user-friendly experience. Get in touch if you want access to the Zoom instance.