Enterpret
Product Updates

Aggregate Calculations are now available when analyzing feedback in Quantify.

• NPS
• CSAT
• Average (Mean)

Net Promoter Score (NPS)

Net Promoter Score (NPS) is a metric used to measure customer experience. It's automatically available for usage, when a metadata field has values in the range of 0-10.

Those who respond with a score of 9 to 10 are labeled Promoters, those with a score of 7 to 8 are labeled Passives, and those with a score from 0 to 6 are labeled Detractors. The Net Promoter Score is then calculated by subtracting the percentage of Detractors from the percentage of Promoters. The result is a score between -100 and 100, with a higher score indicating better customer satisfaction and loyalty.

Note: NPS calculations are available for all numeric metadata fields with values between 0-10.

Customer Satisfaction Score (CSAT)

Customer Satisfaction Score, often abbreviated as CSAT, is a metric used to measure a customer's satisfaction. The CSAT score is calculated as the percentage of positive responses. CSAT is available as a calculation on all metadata fields which have values in the range 1-5. The calculated value is the percentage value of customers who gave a positive rating (4 or 5).

CSAT Score = (# Positive responses {4 or 5} / # All responses) x 100

Note: Available for all numeric metadata fields with values between 1-5.

Mean

Mean value, or the arithmetic mean, is the 'average' of a numeric metadata value. It's calculated by adding up all the occurrences of a metadata value, and then dividing by the total number of feedback records matching the applied filters and set duration.

Note: Available for all numeric metadata fields.

We're constantly evolving, and this time it's to offer you deeper insights right at your fingertips. Dive into the new and improved Search Report.

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🆕 What's New?

Richer Content: Your Saved Search Reports now include a summary of all feedback within the Search. And yes, we've peppered in sample user quotes for each summary sentence to give you a clearer picture.

Farewell, Feedback Streams:  We've deprecated feedback streams for greater efficiency. But don't fret! Your older feedback stream subscriptions are now seamlessly transitioned into Daily Reports.

Why the Change?

Simply put, we believe in providing immediate value. The previous setup required you to open and sift through the Search. Now, with the revamped reports, the essence of feedback is presented concisely, saving you time and giving sharper insights.

🚀 Embrace the enhanced search experience with Enterpret!

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Hello, Enterpretters!

July has been a whirlwind of activity here at Enterpret HQ. We've been focused on bringing you new features that aren't just better but exceptional. Let’s take a journey through the wonders of July together!‍

🔄 Unified Quantify & Compare for a more seamless user experience

No more juggling between two interfaces. We've merged Quantify and Compare to present a fluid, unified experience:

• Simplified Workflow: Shift seamlessly between analyzing and comparing without the need to switch pages.
• Direct Comparisons in Quantify: One-click access to comparisons using criteria or timelines, making your feedback journey quicker and more intuitive.
• Streamlined Interface: The enhanced UI presents analysis and comparison in one consolidated view.

🔍 Enhanced Search and Subscription

Enterpret's Search has evolved, and it's more powerful than ever:

• Comprehensive Reports: Alongside the detailed feedback summaries, get a taste of actual user quotes for better context.
• Farewell, Feedback Streams: We've deprecated feedback streams to make way for greater efficiency. But don’t fret! Your older feedback stream subscriptions are now seamlessly transitioned into Daily Reports.

🌾 Enterpret x Grain for deeper insights, quicker

Your feedback arsenal just got mightier. Here’s what integrating Grain brings to your table:

• Amplify Customer Voices: With Grain integration, dive into verbatim from customers, grasping their needs and concerns directly.
• Feedback Summarization: Once we’ve ingested your Grain feedback, it’s instantly summarized. Plus, with our evolving taxonomy, rest assured that every feedback piece finds its right tag.
• Simplified Integration: Setting up Grain is straightforward, ensuring you focus more on the feedback and less on the setup.

🎛️ Customizable Dashboards and other enhancements

This July, our dashboard underwent some transformative changes:

• Ultimate Customization: Adjust widget sizes or reposition them according to your taste. It's your workspace; make it truly yours!
• Direct Analysis Additions: That handy '+' icon lets you inject new analyses directly into your dashboard.
• Transparent Filtering: The new filter icon keeps you informed about active dashboard filters, eliminating any guesswork.
• Navigation Made Easy: We've introduced a breadcrumb trail, ensuring you can effortlessly switch between dashboards and Quantify.

🎖️ More noteworthy enhancements:

• Effortless Invites: Invite your colleagues with a simple link, making onboarding smoother.
• Co-occurring Insights Refined: Understand interconnected feedback topics better. And with the chain-link icon, know exactly when feedback topics intertwine.

July has been exhilarating! We hope these enhancements enrich your experience. As always, your feedback fuels our progress, and we're eager to hear your thoughts.

Cheers to deeper insights and better feedback analysis!

Team Enterpret! 🎉

Meet our latest integration: Grain! Now, you can keep your finger on the pulse of what customers are sharing on Grain with unparalleled ease.

🔍 Build Awareness: With our Grain integration, become more aware of the voices of your customers. Understand their needs, preferences, and concerns directly from their conversations.

📜 Streamlined Summarization: Once ingested, feedback is promptly summarized. And just like all feedback in Enterpret, our taxonomy is updated, ensuring every feedback piece is aptly tagged.

⚙️ Easy Integration: And the cherry on top? Integrating Grain is a breeze! No fuss, no complications.

Step into a new age of feedback analysis. Welcome to the Enterpret + Grain era. Dive in now! 🚀

"Jumping between pages for analysis and comparison? Too time-consuming!"

"I wish I could compare directly within the Quantify interface..." "You mean I have to learn two different interfaces?!"

No more of this 👆

Introducing: The Unified Quantify & Compare Experience

We've listened to your feedback and transformed the way you do analysis.
By merging Quantify and Compare into one seamless interface, we're putting all your essential tools right where you need them.

Now, comparisons are just a click away in Quantify. Select by time or criteria, and let the streamlined process guide you to insights faster.

Forget about switching between pages. The new intuitive UI empowers you to perform comprehensive analysis and comparison within a single space.

So why wait? Dive in and explore the new Quantify today! 🚀

No more barriers, just insights. Because that's how we believe feedback analysis should be.🔄

We believe in creating a product that adapts to you, not the other way around.
Hence, we're thrilled to roll out new features offering ultimate dashboard customization!

Want widgets that are a bit wider or taller? No problem! You can resize them both horizontally and vertically.

Want a different widget order? Just drag and drop them to your preferred location.

And we've added a handy '+' icon that allows you to add new analyses directly on your dashboard.

So why wait? Start tailoring your dashboard to your liking today!