Enterpret
Product Updates

Great news! We've made some exciting updates to our platform. Previously, making changes to your taxonomy was a bit of a hassle as it required help from our engineering team. Not the most efficient way to do things, right?

Well, we've solved that problem! You can now easily make changes to your taxonomy without having to wait for an updated version or jot down the changes you want to make. Our enhanced Taxonomy view puts the power in your hands to make changes quickly and efficiently, whenever you need.

By eliminating the need to wait for updates or seek assistance, we're giving you more control and flexibility over your taxonomy.

Add, Edit or Archive Tracked Keywords

• Add a new tracked keyword by clicking the "Add" button and providing the required information like name, phrase list, duration, and description.
• Edit a tracked keyword by clicking the "Edit" icon next to the keyword, making the desired changes to phrases or reasons, and saving the updates.
• Archive a tracked keyword that is no longer relevant by clicking the "Archive" icon. And if needed, you can always unarchive it later.

Update, Archive & Merge Reasons

• Edit a reason by clicking the "Edit" icon next to the reason and changing the reason name or adding more associated tracked keywords.
• Archive reasons with a single click on the "Archive" icon next to the listed reasons.
• Merge reasons by selecting multiple similar reasons from the list, clicking the "Merge Reasons" button, and selecting a primary reason to merge them.

After making any changes to your taxonomy, it may take up to 30 minutes for the updates to take effect. You'll receive a notification once the changes are complete.

These new features make it simple to keep your taxonomy up-to-date and well-organized. Try them out and see how easy it is to manage your reasons!

Listening to an ever-growing number of customer calls to derive helpful insights gets overwhelming.

Introducing Keyword Summaries, a feature designed to completely revolutionize the way you consume calls to derive insights.

How does it work?

This feature generates brief summaries of your Gong-recorded customer feedback calls based on keywords that you track on Enterpret. This allows you to quickly grasp the main points of interest of a call without having to listen to it in its entirety.

If you're on the go or simply don't have time to listen to a call, Keyword Summaries can be sent directly to you on Slack. This makes it easier than ever to stay on top of the information you need to excel.

Our new feature is all about finding your way to your customer's voice faster and more efficiently.

Spotlight Search helps you navigate over to the feedback you are looking for in seconds. It is designed for relevance and reduces the time and effort to reach your customer's voice when it's most needed.

How does it work?

You can now search through customer feedback from Enterpret's main search screen.

Simply enter your search terms and hit enter to run the search.

At Enterpret, we believe the voice of the customer is the driving force behind all product development, and no customer pain should ever go unnoticed.

Their voice drives all product development, and their pain should never go unheard. That's why we're all about building tools to help you turn their feedback into something amazing.

We've got some exciting new capabilities for product builders, and we can't wait for you to check them out. So, come on in and see what we've been up to.

Please dive in and share your feedback.

Team Enterpret

New Quantify Experience: Unlock insights from User Feedback in a Flash

Quantify enables you to create reports and investigate user feedback. We have made the experience of generating insights and consuming them more streamlined and user-friendly.

Here's how

Composing and Filtering Queries

• Compose queries faster by choosing and filtering by taxonomy, common filters, your sources or metadata.
• You can then choose the duration and generate the analysis by count or percentage.

Improved Visual Analysis

• The new analysis is easy to consume and present. In addition, we have made it easier to interpret user insights by order of priority.
• Now, our graphs display data points by top mentions. This way, you can quickly see what matters the most and make informed decisions. So say goodbye to cluttered charts and hello to a more streamlined analysis process.
• No more frustration when it comes to navigating your data! You can effortlessly switch between graph views and add those critical data points from the table view to make your analysis even more robust.

New Dashboard Experience: Track & Solve Customer Problems as a Team

Dashboards help you stay on top of all feedback records or quantify and compare analysis by contextualizing it. We have made it a breeze to navigate and collaborate on top of them.

Here's how

Build Dashboards Easily

• Creating dashboards on Enterpret just got a whole lot faster. You can add an existing analysis or create a new one right from the dashboard—no more jumping from one place to another. You can have a shiny new dashboard up and running with just a few clicks.

Improved Collaboration

• You can now invite your team and enable them to add new analyses or edit the existing ones on your dashboard.
• Request access if you want to collaborate with a teammate on a dashboard they have created.

Keyword Summaries

Listening to a mountain of customer calls can be overwhelming, but don't worry; we've got you covered. Our new feature will revolutionize how you consume calls and derive insights. No more feeling bogged down by an ever-growing number of recordings.

Keyword Summaries

• With Keyword Summaries, you can now get a quick overview of your Gong calls based on tracked keywords. This feature generates brief summaries of your calls for every tracked keyword in the conversation, so you can easily grasp the main points of interest without listening to the entire call.

Summaries on Slack

• We understand that our users are always on the go, so we have made it easier to stay on top of things. You can now subscribe to relevant tracked keywords and receive keyword summaries from Gong calls directly on a Slack channel.

Improvements and Enhancements

• Enter to Search: The main search screen allows you to access customer feedback insights quickly. Simply enter your search terms and hit enter to run the search.
• Editing Predictions: Tidy up your feedback records by adding specific reasons to relevant feedback records and removing any wrongly predicted keywords. No mess, all organization. Let's streamline your feedback process!
• Model Improvements: We have made step functions improvements in our model that will bump up the reason prediction precision by 10% and recall ranging by 10% to 20% absolute.
• Enhanced Taxonomy: The taxonomy page has been redesigned to enhance your ability to analyze keywords and reasons. This new design allows you to access relevant user feedback from the taxonomy page easily.
• SSO: Enterpret now supports Single Sign-On for a more convenient login experience. Use your corporate credentials to access Enterpret, and rest assured that security is our top priority as we use OpenID Connect for SSO.

So, there you have it, folks! A round-up of all the new and improved features we've added to Enterpret.

From the upgraded Quantify Experience to the new Dashboard Experience and from the Keyword Summaries to the various improvements and enhancements, we've got everything covered to make your customer feedback experience smoother and more effective.

You are the most important stakeholder in our decisions. So, what are you waiting for? Give these new tools a try, and let us know how you like them. We're all ears!

We are constantly working on adding features that help you get the most out of every customer feedback record. Our latest update makes editing predictions on records more powerful.

How does it work?

You can now easily add Reasons to a feedback record from your organization's taxonomy. Moreover, you can also remove any Tracked Keywords predicted on a feedback record.

Looking forward to your feedback!

Constant ping of feedback notifications can sometimes get in the middle of shipping great products for your customers.

Today, we are launching Scheduled Notifications to help you schedule the best time to hear the voice of your customers and make more informed product decisions.

How does it work?

You can now select the slack channel and the frequency of the feedback stream with a custom day of the week and time to receive the feedback.

Simply click on subscribe feedback, select the best channel and set your frequency.