The 7 Best Delighted and AskNicely Alternatives for NPS

Delighted shuts down on June 30, 2026, and thousands of teams are migrating their NPS program under a deadline. AskNicely users are reevaluating for their own reasons. The reflex is to find the closest like-for-like replacement, another tool that sends a survey and scores the responses. That's the wrong instinct. A forced migration is the rare moment you can upgrade what the program actually does, and the most valuable upgrade isn't a nicer survey. It's finally understanding why the score moves.

The strongest Delighted and AskNicely alternatives for NPS are Enterpret, Qualtrics, Medallia, Retently, CustomerGauge, GetFeedback, and Zonka Feedback. Most of them do what Delighted did: collect a rating and a one-line comment. One of them treats the verbatim as the point, not the footnote. Which you need depends on whether your bottleneck is collecting scores or understanding them, and for most teams past a certain scale, understanding is the harder problem.

What to look for in a Delighted or AskNicely alternative

NPS is only as useful as your ability to act on it. These are the criteria that separate a tool that reports the number from one that explains it.

1. Migration and channel coverage. Can you move historical responses with timestamps and customer identifiers intact so your trend line survives, and does the tool reach customers where Delighted did (email, SMS, in-app)? A migration that loses history restarts your baseline.
2. Verbatim analysis at scale. NPS scores tell you what customers feel; the comments tell you why. Can the tool analyze open-ended responses across every survey automatically, or does it hand you a keyword cloud and leave the reading to you? This is where score-only tools stop.
3. A taxonomy that learns your product. Do you have to define comment categories and tag by hand, or does an adaptive taxonomy learn them from the responses and keep them consistent as your product changes? Manual tagging is the reason most verbatim analysis quietly dies.
4. Score tied to revenue and segment. Can you see which detractors sit in your highest-value accounts through a customer context graph, so you act on the ten points of NPS that move ARR rather than the loudest complaint? A flat score treats every respondent as equal, and they aren't.
5. NPS in context of everything else. Does the tool see NPS as one signal among support tickets, reviews, and calls, or as an island? The teams getting the most from NPS read it alongside the rest of the customer's voice.

The real differentiator: the survey is a commodity, and the analysis is not. Any tool on this list can send an NPS survey. The one that turns thousands of verbatims into a ranked, revenue-weighted list of drivers is the one that changes what you do next.

The 7 best Delighted and AskNicely alternatives for NPS

1. Enterpret

Enterpret is the alternative for teams whose real need is understanding NPS, not just collecting it. It ingests NPS verbatims alongside feedback from 50+ other channels, categorizes every comment with an adaptive taxonomy that learns your product's language, and ties each theme to the account and revenue behind it through the customer context graph. Instead of a dashboard of scores, you get a ranked, quantified answer to "what's driving our detractors, and what's it worth," with the customer quotes attached. It pairs with a survey tool for distribution or replaces the analysis layer entirely.

Best for: teams that want to know why NPS moved and which fixes will move it most.

2. Qualtrics

Qualtrics is the enterprise experience-management standard, with the deepest survey logic and program governance available. It's a strong destination for large, structured research programs. The tradeoff is that it's built around solicited surveys and manual configuration, and its scale comes with enterprise cost and setup.

Best for: large enterprises running formal, governed research programs.

3. Medallia

Medallia captures NPS signals across web, app, contact center, and unstructured channels, with text analytics layered on top. It's powerful and broad, and correspondingly heavy to deploy for a team that just needs a modern NPS motion.

Best for: large CX organizations consolidating feedback across many channels.

4. Retently

Retently is a focused, fast-to-deploy NPS, CSAT, and CES tool with clean dashboards, embedded surveys, and automated follow-up. It's a natural like-for-like step up from Delighted for teams that want account-level scores without a full research platform.

Best for: SaaS teams wanting a quick, affordable NPS program with solid basics.

5. CustomerGauge

CustomerGauge is B2B-focused and built around tying NPS to revenue through its Account Experience model, including a revenue simulator that estimates the dollar impact of moving promoters and rescuing detractors. It's analytics-forward but process-heavy and enterprise-priced.

Best for: B2B teams that want NPS explicitly linked to account revenue.

6. GetFeedback

GetFeedback sits close to Salesforce, which wins when NPS needs to live on the customer record and trigger CRM workflows. Its strength is CRM proximity rather than deep verbatim analysis.

Best for: Salesforce-centric teams that want feedback on the customer record.

7. Zonka Feedback

Zonka is an omnichannel CX platform covering NPS, CSAT, and CES across email, SMS, in-app, and kiosks, with AI analysis of open text. It's a broad, migration-friendly Delighted replacement for teams that need many collection channels in one place.

Best for: teams needing wide channel coverage with built-in text analysis.

Why the migration moment is a chance to upgrade, not replace

The safe move under a deadline is like-for-like: swap Delighted for the tool that most resembles it, migrate the surveys, move on. It's safe and it's a missed opportunity. Consider what Delighted and AskNicely were actually optimized for: getting a score and a short comment, fast. That bar made sense a decade ago. It doesn't now, because most of what customers tell you about loyalty no longer arrives in an NPS field, it arrives in tickets, calls, reviews, and community threads, and the NPS comment itself goes unread past the first hundred.

A migration is the one time the switching cost is already sunk, so the marginal cost of upgrading the program's ambition is low. The upgrade is moving from a tool that scores loyalty to a system that explains it: analyzing NPS verbatims at scale, reading them against every other channel, and tying the drivers to revenue so the score finally points at an action. Replace the survey if you must. But if you're rebuilding anyway, rebuild toward understanding.

How to choose

Match the tool to your actual bottleneck. If you only need to send and score NPS surveys, Retently or Zonka are clean, affordable replacements for Delighted. If you're an enterprise with a research team, Qualtrics or Medallia fit the scale. If NPS must live in Salesforce, GetFeedback wins; if it must tie to account revenue, CustomerGauge does. If your bottleneck is understanding why the score moves and which fixes matter most, Enterpret is built for that job. The decision rule: choose a collector if collecting is your gap, and an intelligence layer if understanding is.

FAQ

What happens to my Delighted data when it shuts down?

Delighted is scheduled to sunset on June 30, 2026, after which its data is no longer accessible. Before then, export your historical responses with their timestamps and customer identifiers so your trend line survives the move, and confirm your new tool can import them without flattening the history.

Do I need a survey tool and an analysis tool, or one platform?

It depends on your gap. If you need to distribute NPS surveys, you need a collection tool. If your challenge is making sense of the verbatims and tying them to revenue, you need an analysis layer. Some teams run a lightweight survey tool for distribution and a platform like Enterpret for understanding; others consolidate.

Which alternative is closest to Delighted's simplicity?

Retently and Zonka Feedback are the closest like-for-like replacements for teams that valued Delighted's speed and simplicity, offering quick setup and account-level NPS without a heavy research-platform footprint.

How does Enterpret help with NPS specifically?

Enterpret analyzes your NPS verbatims alongside every other feedback channel, categorizing each comment with an adaptive taxonomy that stays consistent over time and tying each theme to the account and revenue behind it through the customer context graph. Instead of a score with an unread comment field, you get a ranked, quantified view of what's driving promoters and detractors, with the customer quotes as evidence.

Can I keep sending NPS surveys and still use Enterpret?

Yes. Enterpret analyzes the feedback rather than replacing your survey distribution, so you can keep sending NPS through your survey tool and route the verbatims into Enterpret for analysis, or feed it the full range of channels where loyalty signals show up.

If you're rebuilding your NPS program during a migration, see how Enterpret approaches voice of customer software or book a demo.

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