Platform
Feedback Integration
Unify customer feedback from every channel
Integrations
Connect to any app containing customer feedback
Knowledge Graph
Connect feedback to customers, features & revenue
AI Insights
Query feedback for instant customer insights & data
Multi-level Taxonomy
Organize feedback by theme, feature & revenue impact
Close the Loop Workflows
Trigger workflows and drive measurable action
Dashboards & Reporting
Visualize customer insights and leverage ready-made VoC reports
Escalations Agent
Get alerts for high risk feedback and sentiment shifts
Zendesk Chat
Featured
Connect Enterpret with Zendesk Chat, pull in all customer conversations with customer service agents, and find relevant feedback.
Partner
Book DemoDocumentation
Help Centre ArticleCategory
Customer Support
Zendesk Chat
Why integrate Enterpret with Zendesk Chat?
Enterpret supports integration with Zendesk Chat. The integration pulls in all chat conversations between agents and customers enriches each conversation for hundreds of reasons. Analyze feedback and slice and dice more effectively by combining taxonomy-based analysis, product usage stats, customer demographic trends, and more.
Features
- Easy one click integration.
- All conversations enriched with Enterpret's taxonomy with granularity and high accuracy.
- Works with 70+ languages.
- Analyze and visualize by agent tags and user properties.
- Join with product analytics data to understand feedback shared by a user cohort.
- Easy redirect to Zendesk.
- 100% complete data.
Salesforce Service Cloud
Featured
Connect Enterpret to Salesforce Service Cloud to fully capture your case, call and chat feedback data.
Customer Support
Zoho Desk
Featured
Integrate Zoho Desk with Enterpret: No more digging through support tickets to find relevant customer feedback.
Feedback Source
Customer Support