Turn every customer voice into intelligence that powers every decision
Enterpret is the leading customer insights software that unifies large volumes of feedback across tickets, calls, and reviews to surface customer insights and drive product decisions faster.
You have feedback from every direction but without structure or context, you’re still left guessing what customers really need.
Every team hears customer feedback, but no one sees the full picture. Feedback lives across Zendesk, Gong, and a maze of tickets, surveys, and reviews. Product and CX is left with partial insights and make decisions with incomplete context.
Teams either tag feedback manually or use ChatGPT, but insights are still slow, inconsistent, and not real time. They don’t scale as feedback volume grows, and teams end up spending hours managing data instead of learning from it.
Even with feedback at our fingertips, it rarely connects back to the roadmap. Cross-functional teams struggle to see which insights should shape what gets built next, leaving prioritization driven by gut feel instead of data.
Unify feedback with your business context to prioritize what truly matters
.webp)
.webp)
Connect with over 50+ sources from Zendesk, Salesforce, Slack, Reddit, and more
OAuth-based setup in under 60 seconds. No code to write, no maintenance overhead
Every feedback is classified in your taxonomy the moment it lands - zero manual tagging
.webp)
.webp)
Define L1/L2/L3 from product area → feature → sub-feature to match your org structure
.webp)
Surface the “why” behind the “what” that drives customer love, complaints, requests
.webp)
Drive accountability and action by automatically routing insights to right teams
.webp)
Define any business entity (e.g. Stores, Competitors, Personas) and its relationships
.webp)
Automatically unify the same user and account across sources into one identity
.webp)
Visualize and manage users, accounts, and other connected entities
.webp)
.webp)
Write natural language instructions to extract any signal. No code needed, infinitely flexible
.webp)
Enrich new feedback automatically and retroactively backfill historical records
.webp)
Build and evolve your enrichment library over time. Test, iterate, deploy in minutes.
Transform raw feedback into data you can act on
.webp)
.webp)
Rank themes by ARR, CSAT, NPS impact, not just volume. Slice by dimensions, no SQL
.webp)
Compare cohorts, segments, and time periods to isolate what’s changing and why
.webp)
Jump from any chart to verbatim feedback and AI summaries
.webp)
Reviews 100% of your feedback corpus (not just a small sample) for complete answers
Trace every answer back to actual customer conversations.
Search the web and 3p tools for latest news, roadmap docs, product analytics and beyond
Turn insights into action with AI Agents and automated workflows
.webp)
.webp)
Detects spikes and anomalies, alerts owners in Slack/email before it turns into an incident
.webp)
Flag emotionally-intense, high-escalation risk feedback needing immediate attention
.webp)
Detect negative sentiment shifts in support threads, enabling timely intervention
.webp)
.webp)
Get notified in Slack/email when linked tickets resolve. Know when to follow-up
See the problem, resolution, and impacted users in one view. Stop hunting for context
AI generates comms with customer context. Every message is personal, not templated
.webp)
.webp)
Assign Jira and Linear issues directly to feedback and themes, zero copy/paste
.webp)
Push feedback counts, impact, and backlinks to Jira so teams see the "why"
.webp)
See a detailed preview of the linked Jira / Linear issue without leaving Enterpret
Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction
We chose Enterpret for its intuitive UI and seamless data integrations, which enable us to combine data from all sources and generate deep, multi-layered insights. The insights we've gained are already driving meaningful change across our organization, and their responsive support and collaborative approach have been invaluable.
Before Enterpret, organizing research data took an entire day. Now, research synthesis is 83% faster - it takes just 15 minutes to pull the data and another 15 minutes to start synthesizing. Enterpret removes the manual work, allowing me to focus on strategic thinking with a clear mind.
.png)
The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.
We are laser-focused on giving customers more than they expect through a hospitality-first, individualized approach to drive retention and loyalty. Enterpret has allowed us to stitch together a full picture of the customer, including feedback and reviews from multiple data points. We now can super-serve our loyal customers in a way that we have never been able to before.
.svg)
Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.
Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?
