Systematic Ticket Analysis at Scale
Reading through support tickets manually is impossible at scale. Enterpret automatically analyzes ticket content, categorizing by issue type, product area, and customer segment. Identify which features generate the most confusion, which bugs impact retention, and where self-service content is missing.
Analyze Tickets Through Conversation
Get answers from your support data instantly. Ask Wisdom AI "What are the most common ticket topics this month?" or "How has authentication-related ticket volume changed?" and receive comprehensive analysis backed by real ticket examples. Make ticket analysis collaborative and accessible.
Real-Time Ticket Trend Detection
Support issues can escalate quickly. Enterpret's AI Agents monitor ticket patterns continuously, automatically detecting volume spikes, new issue categories, or degrading resolution times. Receive proactive alerts when ticket trends signal product or CX problems requiring urgent attention.
Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction
We chose Enterpret for its intuitive UI and seamless data integrations, which enable us to combine data from all sources and generate deep, multi-layered insights. The insights we've gained are already driving meaningful change across our organization, and their responsive support and collaborative approach have been invaluable.
Before Enterpret, organizing research data took an entire day. Now, research synthesis is 83% faster - it takes just 15 minutes to pull the data and another 15 minutes to start synthesizing. Enterpret removes the manual work, allowing me to focus on strategic thinking with a clear mind.
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The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.
We are laser-focused on giving customers more than they expect through a hospitality-first, individualized approach to drive retention and loyalty. Enterpret has allowed us to stitch together a full picture of the customer, including feedback and reviews from multiple data points. We now can super-serve our loyal customers in a way that we have never been able to before.
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Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.
Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?
