Voice of Customer Analysis on Autopilot
Move beyond basic sentiment scores. Enterpret uses advanced AI to analyze millions of customer touchpoints, uncovering the "why" behind the "what" so you can make data-driven product decisions with total confidence.
AI-Powered Analysis Built for Feedback
Generic sentiment analysis often misses the nuance of complex customer feedback. Enterpret’s proprietary models are trained specifically on VoC data to perform deep-tier analysis. Our AI automatically builds and manages a custom taxonomy for your business, tagging feedback with granular precision so you can analyze specific features, bugs, and user personas without lifting a finger.
Uncover Insights with Wisdom AI
Stop spending days manually coding spreadsheets. With Wisdom AI, you can perform instant analysis by simply asking questions. Use natural language prompts to "Compare sentiment of power users vs. new trials" or "Summarize the top three pain points from last week’s churned users." Wisdom AI leverages our LLM architecture to provide instant, synthesized reports backed by verbatim customer quotes.
Automated Trend Analysis & Alerting
Effective analysis requires constant vigilance. Our AI Agents act as a 24/7 research team, monitoring your data for statistically significant shifts in feedback trends. When a new issue emerges or a specific feature sentiment drops, our agents trigger automated alerts with full context, allowing your team to analyze and resolve issues before they escalate.
Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction
We chose Enterpret for its intuitive UI and seamless data integrations, which enable us to combine data from all sources and generate deep, multi-layered insights. The insights we've gained are already driving meaningful change across our organization, and their responsive support and collaborative approach have been invaluable.
Before Enterpret, organizing research data took an entire day. Now, research synthesis is 83% faster - it takes just 15 minutes to pull the data and another 15 minutes to start synthesizing. Enterpret removes the manual work, allowing me to focus on strategic thinking with a clear mind.
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The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.
We are laser-focused on giving customers more than they expect through a hospitality-first, individualized approach to drive retention and loyalty. Enterpret has allowed us to stitch together a full picture of the customer, including feedback and reviews from multiple data points. We now can super-serve our loyal customers in a way that we have never been able to before.
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Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.
Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?
