Audit AI agent and chatbot quality
For when your chatbot's resolution rate looks great — but customers are re-opening tickets with a human.
Real Customer Workflows
VP of Support
Hospitality Tech
$25M–$50M ARR
Situation
A support VP needed a topic-level view of AI performance — which topics the bot handled well vs. poorly to focus training.
Action - prompted Claude with Enterpret MCP connector
Compare customer satisfaction for AI-handled vs. human-handled conversations by topic. Where does the AI underperform?
Impact
AI excelled at billing FAQs but failed on troubleshooting flows. Training was focused on the gap areas.
CX Operations Lead
HR Tech
$100M–$200M ARR
Situation
After updating the AI agent's knowledge base, the team wanted continuous monitoring to catch new failure modes.
Action — configured Quality Monitor agent in Slack
Quality Monitor agent tracks AI-specific complaint themes weekly. Alert #cx-ops if any AI complaint category increases more than 2x.
Impact
Caught a new failure pattern within days of a knowledge base update — the bot was giving outdated pricing to enterprise prospects.
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CX Team Lead
Sales Intelligence
$100M–$200M ARR
Situation
A CX team deployed a chatbot but had no way to measure quality beyond resolution rate.
Action - asked Enterpret AI
What are the top complaints specifically about our AI agent? Group by: incorrect answers, unhelpful responses, and escalation frustration.
Impact
Found 23% of AI-handled conversations led to repeat contacts — the bot was "resolving" issues customers then re-opened with a human.
