Enterpret - High Performer among Feedback Analytics softwares on G2

Raveesh Motlani
Founder's Office
December 26, 2022

We are thrilled to announce that Enterpret has been named High Performer in the Feedback Analytics category on G2!

We are especially proud of this recognition because it has only been a couple of months since we got out of stealth mode and launched our product for customer feedback intelligence. Since then, we have had the pleasure of working with some of the best product development teams on the planet, like Notion, IronClad, Gather, OkCoin, and many more, as early customers.

At Enterpret our goal has always been to ensure no customer pain goes unnoticed. Our platform aggregates feedback from all these different channels into a single platform so you don't have to go through 10 different tabs and search through feedback relevant to your product area. The aggregated feedback is leveraged to automatically extract actionable insights so you don't have to waste time manually tagging feedback and make data backed product decisions.

Here are some instances of how people have used Enterpret to solve challenges with analyzing customer feedback -

Understanding qualitative data such as NPS surveys

I recently used Enterpret to gain a quick understanding of my NPS (Net Promoter Score) results, which I found incredibly useful. Enterpret made it easy to aggregate customer feedback and turn it into actionable insights for the product team.

One of the key benefits of using Enterpret was its ability to quickly and easily visualize the NPS data. This allowed me to see at a glance which areas of the product were performing well and which areas needed improvement, which helped me to focus my team's efforts on the areas that would have the greatest impact.

In addition to its visualization capabilities, Enterpret also provided a wealth of other useful features, such as the ability to filter and segment the data and to generate reports and share them with the team. This made it easy for me to communicate the results of the NPS survey to the rest of the team and to collaborate on ideas for how to improve the product.

- Eran (Director of Product)

Automatically get customer insights on product, features and competitors shared in Gong call recordings

Our internal teams are expected to surface feature requests, and as a result, there may be requests that are not submitted due to the time required to write up a requst. With Enterpret, it complements our process so we can sift through voice calls and other feedback sources to identify other customer's with the same request which allows us to better understand the need and quantify the impact. Furthermore, it can be used across a variety of teams like product marketing, customer success, and product.

Additional features include being able to do trend analysis, natural language search, and integrations (Gong).

My favorite thing about Enterpret is their team. They are extremely responsive, go out of their way to help so we can find value, and they develop quality products rapidly.

Access customer feedback siloed in different teams

Enterpret provided us insight into our support data we didn't have previously. It allowed us to aggregate customer feedback and identify trends, coming from multiple sources/channels (slack, zendesk, NPS etc.) and make it accessible to the wider team to self-serve. These insights are often gated behind zendesk/intercom, making it hard for Product or Engineering teams to access. Enterpret help to break down these silos so the product builders can dig into feedback on their own.

- Lauren (Customer Support Operations)

Easily listen the Voice of Customer

Enterpret helps us deliver the right customer insights to the right people at the right time so that we can continue building products customers love. We've been able to build unique products by genuinely listening and understanding our users, but as we continue to grow, we need a platform to aggregate and organize our feedback.

- Michael (Research)

We are thankful to all everyone who took the time to share their thoughts.

Book a demo with Enterpret to analyze your customer feedback at scale.

Get a demo with your data
Wisdom saves me hours every week. With 'Summarize with Wisdom,' I can condense feedback with a single click, replacing the tedious process of reading through hundreds of tickets. It’s life-changing!
Jil McKinney
Director of Customer Support, Descript
Before Enterpret, organizing research data took an entire day. Now, research synthesis is 83% faster - it takes just 15 minutes to pull the data and another 15 minutes to start synthesizing. Enterpret removes the manual work, allowing me to focus on strategic thinking with a clear mind.
Mike McNasby
User Research Lead, Descript
We are laser-focused on giving customers more than they expect through a hospitality-first, individualized approach to drive retention and loyalty. Enterpret has allowed us to stitch together a full picture of the customer, including feedback and reviews from multiple data points. We now can super-serve our loyal customers in a way that we have never been able to before.
Anna Esrov
Vice President of Customer Experience & Loyalty
Enterpret allowed us to listen to specific issues and come closer to our Members - prioritizing feedback which needed immediate attention, when it came to monitoring reception of new releases: Enterpret picked up insights for new updates and became the eyes of whether new systems and functionality were working well or not.
Louise Sellars
Analyst, Customer Insights
Enterpret is one of the most powerful tools in our toolkit. It's very Member-friendly. We've been able to share how other teams can modify and self-serve in Enterpret. It's bridged a gap to getting access to Member feedback, and I see all our teams finding ways to use Enterpret to answer Member-related questions.
Dina Mohammad-Laity
VP of Data
The big win-win is our VoC program enabled us to leverage our engineering resources to ship significantly awesome and valuable features while minimizing bug fixes and" keep the lights on" work. Magnifying and focusing on the 20% that causes the impact is like finding the needle in a haystack, especially when you have issues coming from all over the place
Abishek Viswanathan
CPO, Apollo.io
Since launching our Voice of Customer program six months ago, our team has dropped our human inquiry rate by over 40%, improved customer satisfaction, and enabled our team to allocate resources to building features that increase LTV and revenue.
Abishek Viswanathan
CPO, Apollo.io
Enterpret's Gong Integration is a game changer on so many levels. The automated labeling of feedback saves dozens of hours per week. This is essential in creating a customer feedback database for analytics.
Michael Bartimer
Revenue Operations Lead
Enterpret has made it so much easier to understand our customer feedback. Every month I put together a Voice of Customer report on feedback trends. Before Enterpret it would take me two weeks - with Enterpret I can get it done in 3 days.
Maya Bakir
Product Operations, Notion
The Enterpret platform is like the hero team of data analysts you always wanted - the ability to consolidate customer feedback from diverse touch points and identify both ongoing and emerging trends to ensure we focus on and build the right things has been amazing. We love the tools and support to help us train the results to our unique business and users and the Enterpret team is outstanding in every way.
Larisa Sheckler
COO, Samsung Food
Enterpret makes it easy to understand and prioritize the most important feedback themes. Having data organized in one place, make it easy to dig into the associated feedback to deeply understand the voice of customer so we can delight users, solve issues, and deliver on the most important requests.
Lauren Cunningham
Head of Support and Ops
With Enterpret powering Voice of Customer we're democratizing feedback and making it accessible for everyone across product, customer success, marketing, and leadership to provide evidence and add credibility to their strategies and roadmaps.
Michael Nguyen
Head of Research Ops and Insights, Figma
Boll & Branch takes pride in being a data driven company and Enterpret is helping us unlock an entirely new source of data. Enterpret quantifies our qualitative data while still keeping customer voice just a click away, adding valuable context and helping us get a more complete view of our customers.
Matheson Kuo
Senior Product Analyst, Boll & Branch
Enterpret has transformed our ability to use feedback to prioritize customers and drive product innovation. By using Enterpret to centralize our data, it saves us time, eliminates manual tagging, and boosts accuracy. We now gain near real-time insights, measure product success, and easily merge feedback categories. Enterpret's generative AI technology has streamlined our processes, improved decision-making, and elevated customer satisfaction
Nathan Yoon
Business Operations, Apollo.io
Enterpret helps us have a holistic view from our social media coverage, to our support tickets, to every single interaction that we're plugging into it. Beyond just keywords, we can actually understand: what are the broader sentiments? What are our users saying?
Emma Auscher
Global VP of Customer Experience, Notion
The advantage of Enterpret is that we’re not relying entirely on human categorization. Enterpret is like a second brain that is looking out for themes and trends that I might not be thinking about.
Misty Smith
Head of Product Operations, Notion
As a PM, I want to prioritize work that benefits as many of our customers as possible. It can be too easy to prioritize based on the loudest customer or the flavor of the moment. Because Enterpret is able to compress information across all of our qualitative feedback sources, I can make decisions that are more likely to result in positive outcomes for the customer and our business.
Duncan Stewart
Product Manager
We use Enterpret for our VoC & Root Cause Elimination Program. It's helping us solve the issues of aggregating disparate sources of feedback (often tens of thousands per month) and distilling it into specific reasons, with trends, so we can see if our product fixes are delivering impact.
Nathan Yoon
Business Operations, Apollo.io