We are thrilled to announce that Enterpret has been named High Performer in the Feedback Analytics category on G2!
We are especially proud of this recognition because it has only been a couple of months since we got out of stealth mode and launched our product for customer feedback intelligence. Since then, we have had the pleasure of working with some of the best product development teams on the planet, like Notion, IronClad, Gather, OkCoin, and many more, as early customers.
At Enterpret our goal has always been to ensure no customer pain goes unnoticed. Our platform aggregates feedback from all these different channels into a single platform so you don't have to go through 10 different tabs and search through feedback relevant to your product area. The aggregated feedback is leveraged to automatically extract actionable insights so you don't have to waste time manually tagging feedback and make data backed product decisions.
Here are some instances of how people have used Enterpret to solve challenges with analyzing customer feedback -
I recently used Enterpret to gain a quick understanding of my NPS (Net Promoter Score) results, which I found incredibly useful. Enterpret made it easy to aggregate customer feedback and turn it into actionable insights for the product team.
One of the key benefits of using Enterpret was its ability to quickly and easily visualize the NPS data. This allowed me to see at a glance which areas of the product were performing well and which areas needed improvement, which helped me to focus my team's efforts on the areas that would have the greatest impact.
In addition to its visualization capabilities, Enterpret also provided a wealth of other useful features, such as the ability to filter and segment the data and to generate reports and share them with the team. This made it easy for me to communicate the results of the NPS survey to the rest of the team and to collaborate on ideas for how to improve the product.
- Eran (Director of Product)
Our internal teams are expected to surface feature requests, and as a result, there may be requests that are not submitted due to the time required to write up a requst. With Enterpret, it complements our process so we can sift through voice calls and other feedback sources to identify other customer's with the same request which allows us to better understand the need and quantify the impact. Furthermore, it can be used across a variety of teams like product marketing, customer success, and product.
Additional features include being able to do trend analysis, natural language search, and integrations (Gong).
My favorite thing about Enterpret is their team. They are extremely responsive, go out of their way to help so we can find value, and they develop quality products rapidly.
Enterpret provided us insight into our support data we didn't have previously. It allowed us to aggregate customer feedback and identify trends, coming from multiple sources/channels (slack, zendesk, NPS etc.) and make it accessible to the wider team to self-serve. These insights are often gated behind zendesk/intercom, making it hard for Product or Engineering teams to access. Enterpret help to break down these silos so the product builders can dig into feedback on their own.
- Lauren (Customer Support Operations)
Enterpret helps us deliver the right customer insights to the right people at the right time so that we can continue building products customers love. We've been able to build unique products by genuinely listening and understanding our users, but as we continue to grow, we need a platform to aggregate and organize our feedback.
- Michael (Research)
We are thankful to all everyone who took the time to share their thoughts.