Sometimes, little improvements make a big difference. Our latest feature - the Global Toggle for Feedback <> Summary - has made it easier for you to focus on what matters most.

How does it work?

The Global Toggle allows you to switch between Feedback and Summary views for all feedback cards in one go. This means no more individually toggling each card, just a single switch for your entire search analysis and feedback drawer!

Why this change?

We understand that, at times, you might prefer to read feedback, while on other occasions, you might want to read crisp summaries to get a broader perspective. However, before, switching to the summary view for all feedback required toggling each card separately - not very convenient, right?

To make your experience more seamless, we've introduced the Global Toggle. This way, you can dive into the insights that matter most to you without breaking a sweat.

Give the Global Toggle for Feedback <> Summary a try today and enjoy a smoother, more efficient feedback analysis experience!

Have we been spamming ( or more like enhancing

) your slack inboxes with literally Everything from Everywhere all at once?

Is it getting a tad bit overwhelming? Worry not. We at Enterpret Product labs believe in free will. ( get it?)

Presenting - Scheduled notifications and choose if you want to end your week on Friday with Feedback or add it to Monday Blues.

How does it work?
You can now select the slack channel and the frequency of the feedback stream with a custom day of the week and time to receive the feedback.

Click on subscribe feedback, select the slack channel, and set your frequency.

Cos balance is key.

Analyzing customer feedback is now even easier with the new Top X feature on Quantify. Previously, saved Quantify data could only display values from the last user selection, which risked getting outdated as more feedback came in over time. With the new Top X feature, you can save and display the top 5, 10, or 15 values for a variety of data points, such as reasons, keywords, and metadata.

How does it work?

To use this feature, select the number of top values you want to display for a given data point. Quantify will then display the top values in descending order, enabling you to identify the most common issues customers are experiencing quickly. In addition, you can save this selection and always view the top values, even after future data updates.

Analyzing customer feedback can be daunting, especially when dealing with large volumes of data.
It was the previous version of our reports, it was harder to find associated keywords, and the Slack UI didn't do us many favours with visualization and color codes to help streamline the feedback analysis.

Introducing PDF Reports! Now you can subscribe to receive detailed PDFs of your Search and Dashboard Reports.
You can also export Dashboards as PDFs.

These reports are loaded with visualizations and insights that give you a better understanding of your customer's needs. They are super easy to access and share, so you can work with your team to improve your products and services.

They give you the power to tap into the voice of your customers, make informed decisions, and stay ahead of the competition.
So what are you waiting for? Start using PDF Reports today, and get ready to take your customer feedback analysis to the next level!

We built Enterpret to provide you with unparalleled flexibility in navigating your customer feedback. Now, we are constantly working towards making the platform more accessible, easy to use, and powerful.

February was a month of exciting changes and a true reflection of the direction we aim to take with Enterpret as a product - more autonomy and power to our users.

Here's a rundown of everything we've been up to. Please dive in and share your valuable feedback:

Update Taxonomy in a Jiffy

Taxonomy determines which keywords and reasons are tracked on your Enterpret account.

Our new and improved view lets you make any required changes to your taxonomy in just a few clicks, whenever you need.

No more noting down changes and back-and-forth with our engineering teams. We've put you in complete charge of your taxonomy on Enterpret.

Add, edit or archive tracked keywords

• You can now add new tracked keywords to your Enterpret taxonomy in seconds.
• Edit a tracked keyword by making changes to phrases or reasons.
• Archive a tracked keyword that is no longer relevant for your taxonomy hygiene - you can always unarchive it when required.

Update, Archive & Merge Reasons

• We have added the ability to edit a reason by changing its name or adding more associated tracked keywords.
• Archive and unarchive reasons with a single click.
• You can also merge similar reasons under one primary reason for better tracking efficiency.

The changes may take up to 30 minutes to reflect in the taxonomy. We will notify you as soon as all changes have been made.

Learn More

User Permissions and Management

Product discovery is a collaborative endeavour. We introduce our new user management capabilities that help you administer permissions across the platform and work with your team more effectively.

Control Auto-Approve

• To restrict sign-ups on your Enterpret account from approved domains, toggle off Auto-Approve in Workspace Settings, requiring users to receive an invite from the Admin instead.

Change roles or Suspend Users

• You can invite new users on approved domains as either 'Members' or fellow 'Admins'
• There is no upper limit to the number of users you can invite to your Enterpret account - setting you up for great team collaboration
• You can now suspend users who are no longer in your organization. This removes their access, which the admin can reinstate.
• We have also added the ability to change the access level of an existing user from Member to Admin and vice versa

Learn more

Improvements and Enhancements

Custom Webhook Integration:

You can now create a webhook integration and receive an API key directly from Enterpret's integrations page. This enables you to create integrations in minutes, all on your own.

Visually Inclusive Color Palette:

We have added 15 new charting colours that bring a new, more inclusive variety of shades to accommodate better our users with different vision abilities, like colorblindness. The new colors are easier to differentiate and work well on a dark background.

Learn more

..and that's a wrap!

With our commitment to putting you first stronger than ever, we are super excited to roll out these updates on Enterpret.

You are the most important stakeholder in our decisions. Please give the new tools a shot, and feel free to reach out to us with any feedback!

In an effort to increase Enterpret's visual inclusivity, we are adding 15 new charting colors. We aim to make the platform more accessible for users with different visual abilities, like color blindness.

What has changed in this update?

The previous palette on our dashboard had excessive color overlap. This made differentiating between them a very strenuous experience. Since color is an integral part of understanding feedback data on Enterpret, we reconsidered our approach to prevent important aspects of the product from getting ignored.

With this update, we have widened the range of colors across the product, optimized chart views to remove any repeat colors, and improved contrast between the colors in our palette for easier differentiation.

The Process

We conducted exhaustive research with the express purpose of making Enterpret as accessible for different visions as possible. The new variety of shades and tints had to work well with dark backgrounds and provide a high level of differentiation. Multiple colors were proposed. We used Stark to check contrast ratios with its background, ensuring that the colors pass at least AA.

We constantly strive to make Enterpret more accessible and inclusive for our users. This update introduces an expanded, more flexible color palette that works well together and makes the overall user experience on the platform more pleasant.