Product Update: Manage User Access and Permissions

We have news! In an effort to put you in the driver's seat of your Enterpret account, we are introducing new user management capabilities on the platform.

Previously, anyone with an approved domain could sign up for your organization's Enterpret account. Teams couldn't control access levels for users or restrict certain users from their accounts.

We are glad to introduce this access management feature that eliminates this hassle.

Control Auto-Approve

• Toggle off Auto-Approve under the Users tab in your Workspace Settings to restrict anyone with an approved domain to sign up on your organization's Enterpret account.
• Once Auto-Approve is turned off, any user from an approved domain will require an invite from the Admin to have access to Enterpret.

Invite New Users

• Send invitations to users with an approved domain by clicking the Invite button under the Users tab in your Workspace Settings.
• Every invited member can either be an Admin or a Member. You can choose their access level while sending out the invite.
• Admins have complete access to the entire Enterpret account, while Members cannot access the Workspace Settings page, Integrations page, and Metadata settings page.

Suspend Users & Change Access Tier

• You can now Suspend users from accessing Enterpret by clicking Suspend User option from the hamburger menu against each user's record in your Workspace Settings.
• You can also change the access level of existing users by making them an Admin or a Member from the same menu.

Please note that you need Admin-level access to view approved domains, control auto-approve, change access tiers, invite a new user as Admin, or suspend existing ones. Workspace settings are not available to Members once auto-approve is turned off.

Great news! We've made some exciting updates to our platform. Previously, making changes to your taxonomy was a bit of a hassle as it required help from our engineering team. Not the most efficient way to do things, right?

Well, we've solved that problem! You can now easily make changes to your taxonomy without having to wait for an updated version or jot down the changes you want to make. Our enhanced Taxonomy view puts the power in your hands to make changes quickly and efficiently, whenever you need.

By eliminating the need to wait for updates or seek assistance, we're giving you more control and flexibility over your taxonomy.

Add, Edit or Archive Tracked Keywords

• Add a new tracked keyword by clicking the "Add" button and providing the required information like name, phrase list, duration, and description.
• Edit a tracked keyword by clicking the "Edit" icon next to the keyword, making the desired changes to phrases or reasons, and saving the updates.
• Archive a tracked keyword that is no longer relevant by clicking the "Archive" icon. And if needed, you can always unarchive it later.

Update, Archive & Merge Reasons

• Edit a reason by clicking the "Edit" icon next to the reason and changing the reason name or adding more associated tracked keywords.
• Archive reasons with a single click on the "Archive" icon next to the listed reasons.
• Merge reasons by selecting multiple similar reasons from the list, clicking the "Merge Reasons" button, and selecting a primary reason to merge them.

After making any changes to your taxonomy, it may take up to 30 minutes for the updates to take effect. You'll receive a notification once the changes are complete.

These new features make it simple to keep your taxonomy up-to-date and well-organized. Try them out and see how easy it is to manage your reasons!

We are constantly working on adding features that help you get the most out of every customer feedback record. Our latest update makes editing predictions on records more powerful.

How does it work?

You can now easily add Reasons to a feedback record from your organization's taxonomy. Moreover, you can also remove any Tracked Keywords predicted on a feedback record.

Looking forward to your feedback!

Listening to an ever-growing number of customer calls to derive helpful insights gets overwhelming.

Introducing Keyword Summaries, a feature designed to completely revolutionize the way you consume calls to derive insights.

How does it work?

This feature generates brief summaries of your Gong-recorded customer feedback calls based on keywords that you track on Enterpret. This allows you to quickly grasp the main points of interest of a call without having to listen to it in its entirety.

If you're on the go or simply don't have time to listen to a call, Keyword Summaries can be sent directly to you on Slack. This makes it easier than ever to stay on top of the information you need to excel.

Constant ping of feedback notifications can sometimes get in the middle of shipping great products for your customers.

Today, we are launching Scheduled Notifications to help you schedule the best time to hear the voice of your customers and make more informed product decisions.

How does it work?

You can now select the slack channel and the frequency of the feedback stream with a custom day of the week and time to receive the feedback.

Simply click on subscribe feedback, select the best channel and set your frequency.

Our new feature is all about finding your way to your customer's voice faster and more efficiently.

Spotlight Search helps you navigate over to the feedback you are looking for in seconds. It is designed for relevance and reduces the time and effort to reach your customer's voice when it's most needed.

How does it work?

You can now search through customer feedback from Enterpret's main search screen.

Simply enter your search terms and hit enter to run the search.