Our new feature is all about finding your way to your customer's voice faster and more efficiently.

Spotlight Search helps you navigate over to the feedback you are looking for in seconds. It is designed for relevance and reduces the time and effort to reach your customer's voice when it's most needed.

How does it work?

You can now search through customer feedback from Enterpret's main search screen.

Simply enter your search terms and hit enter to run the search.

We are constantly working on adding features that help you get the most out of every customer feedback record. Our latest update makes editing predictions on records more powerful.

How does it work?

You can now easily add Reasons to a feedback record from your organization's taxonomy. Moreover, you can also remove any Tracked Keywords predicted on a feedback record.

Looking forward to your feedback!

Listening to an ever-growing number of customer calls to derive helpful insights gets overwhelming.

Introducing Keyword Summaries, a feature designed to completely revolutionize the way you consume calls to derive insights.

How does it work?

This feature generates brief summaries of your Gong-recorded customer feedback calls based on keywords that you track on Enterpret. This allows you to quickly grasp the main points of interest of a call without having to listen to it in its entirety.

If you're on the go or simply don't have time to listen to a call, Keyword Summaries can be sent directly to you on Slack. This makes it easier than ever to stay on top of the information you need to excel.

Constant ping of feedback notifications can sometimes get in the middle of shipping great products for your customers.

Today, we are launching Scheduled Notifications to help you schedule the best time to hear the voice of your customers and make more informed product decisions.

How does it work?

You can now select the slack channel and the frequency of the feedback stream with a custom day of the week and time to receive the feedback.

Simply click on subscribe feedback, select the best channel and set your frequency.

Hello Enterpret users! We are excited to announce that we now support Single Sign-On (SSO) for logging in to your Enterpret account.

This means you can use your existing corporate credentials to access your Enterpret account, eliminating the need to remember multiple login credentials. We hope this will make it even more convenient for you to sign in to Enterpret and collaborate with your teammates. Security is of utmost importance at Enterpret, and our SSO is built upon OpenID Connect to ensure that we adhere to the highest industry standards.

You can read more about setting up SSO on the Enterpret help center.

We hope you enjoy this new feature, and as always, if you have any questions or feedback, please do reach out to us!

We wanted to end the year with a bang, so we did. This update covers all that we launched and improved in December.

SOC 2 Type II Compliance

We're excited to announce that Enterpret has achieved SOC-2 Type II compliance! This means that we've undergone a thorough, independent audit of our systems and processes to ensure that we are following best practices in security, availability, and confidentiality. Learn more here.

Enterpret <> Gong Integration

We publically launched our Gong integration, which ingests Gong calls continuously and discovers insights into it. Enterpret automatically ingests, summarises, and tags the Gong calls - and makes it analyzable for product teams. Learn more here.

Subscribe to feedback

Want actionable customer feedback delivered to the right team at the right team? Connect a saved search with a slack channel, and have feedback delivered right in slack for continued awareness. Learn more here.

Make Corrections on Predictions

Enterpret has added the ability for users to edit and correct incorrectly predicted reasons and sentiment, which will improve the accuracy of predictions for their specific instance of the platform. Learn more here.

Tweets as threads

A new update for our Twitter feedback records shows the entire thread leading to the tweet. This helps provide more context and makes it easier for users to follow conversations on the platform. In the near future, we plan to leverage this additional context to improve our predictions on tweets, so stay tuned for more updates! Learn more here.

That's not all

• In-product help: New contextual in-product help (?) present at all key screens. You can always find all help documentation at helpcenter.enterpret.com.
• Easy-to-use source names: We made it easier to analyze customer feedback from data sources such as Snowflake tables, custom CSV file uploads, and Salesforce objects by making the source name more meaningful. This allows users to distinguish between different integrations, making analysis easier. Learn more here.
• Raw feedback download: New capability in Send Feedback, which allows users to include feedback content when exporting feedback from an analysis. This feature can also be found on the Search page. Learn more here.

We hope you've enjoyed these updates, and we can't wait to show you what we have in store for the coming month, like new dashboards and quantify. We value your feedback and would love your thoughts on our work. Please don't hesitate to reach out and let us know how we can continue to improve and deliver the best experience for you. Thank you for your continued support of Enterpret!