Enterpret
Product Updates

Introduced new personalized Onboarding

We've introduced a new personalized onboarding process that prompts new users to provide their role and areas of interest during signup. Whether you're a Product Manager, Founder, or Customer Success Manager, this onboarding process helps you outline your role, teams, and projects. With this information, the Wisdom experience becomes tailored to you, offering preset prompts that align with your role and interests.

Learn more about Wisdom!

Added an Update Interests for a more personalized Wisdom experience

For a more personalized experience, we've added an 'Update Interests' feature on the Wisdom page. Click the You can modify your role and areas of work here. Refreshing the page within 30 seconds will ensure your recommended prompts are updated based on these new interests.

Enhanced Data Visualization in Pie Charts

We've enhanced the data visualization in pie charts by including an "Others" bucket to provide a more comprehensive view of all unselected values.

Previously, pie charts only displayed selected values (up to 15) as a percentage of those chosen, but with this improvement, you now see both selected and unselected values, allowing for a more accurate understanding of your data.

Bug Fixes and Improvements

• Resolved issues with the SAVE TO DASHBOARD button that caused Dashboards to refresh unexpectedly

Introduced Real-time Reporting cadence for faster insights‍

We've added a new real-time cadence for reporting, allowing users to subscribe to a Saved Search to get immediate updates. (See main image for visual)

Enhanced Metadata Management

We're continuing to invest in streamlined ways for users to manage their metadata:

• Users can now change the data type of a metadata field for more flexible quantification

• Update a Unified Field directly within the product for a streamlined experience

Improved Category Filters

‍Category filters have been updated to work on co-occurring Reasons, enhancing the way you can sort and view data.

Expanded Visibility in Metadata Management‍

The metadata management table now displays the number of unique values for each metadata field, along with its coverage percentage for the source’s feedback records, upfront.

Metadata System Updates 60 minutes --> 15 minutes!

Updates to metadata now take 15 mins to percolate to the entire platform, instead of 60 minutes!

Metadata Management Improvements

• Updated references to use a global user ID, allowing for consistency across data sources without needing to rename the original metadata
• Deprecated the Common Field created by Common Name with the introduction of Unified Fields‍
• Made Unified Field description mandatory to ensure all metadata fields are adequately described for better clarity and usage.

Usability Upgrades

‍Field Alignment‍

The checkbox is now moved next to the title, with an increased width for the description area, creating a unified and visually appealing interface.

Query Builder‍

Enhancements in the query builder now include functional arrow keys for navigating through text, making editing more intuitive and efficient.

Enhanced Global Filter Prompts on Dashboards

Editors who modify global filters on a Dashboard and attempt to close the tab without saving are now prompted to confirm if they wish to leave without saving changes. This ensures intentional navigation and prevents accidental loss of modifications.

Enhanced advanced Calculations on Quantify

Users can now apply numeric criteria to quantify data while grouping by another field. For example, users can:

• Identify top Complaint Reasons based on the time a support agent takes to resolve conversations on Zendesk (see example in the title image)
• Calculate the NPS by region or product area
• Quantify the average rating for different app versions

Refined Summary Generation in Search experience

The "Summarize with Wisdom" button now triggers the generation of summaries in Search. This change helps streamline the user experience by eliminating automatic summary generation, which previously caused a jittery scroll and served as a distraction.

Improved metadata management

As part of our commitment to provided the best user experience possible, we shipped the following enhancements to metadata management:

Enhanced visibility control: Managing visibility of data fields is now more intuitive with a one-click toggle available directly from the metadata management table.

Data insights: New metrics display the total number of unique values for a field and its coverage, available in the metadata detail drawer.

Case-insensitive search: The search functionality within the metadata management table is now case-insensitive, allowing for a smoother user search experience.

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Wisdom is your AI-powered copilot that delivers deep customer insights in a simple, intuitive chat interface. With Wisdom, anyone on your team can quickly get answers to key questions about your customers without the technical complexity of a business analytics tool.

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Learn more about why we built Wisdom and a peek into what we have planned for the future over at our blog.

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Improved Slack Integration Management

‍Users now have the flexibility to disconnect Slack directly from the application. This option is available in the 3-dot menu, allowing for easier management of third-party integrations.

Shipped Persistent User Preferences

‍To ensure a more personalized and convenient experience, we've implemented a feature that saves the user's last preference for viewing content. Specifically, if you prefer "Show Summary" over "Show Feedback," your choice will now be remembered and set as the default option. This preference is saved, eliminating the need to switch repeatedly.

Delivered Metadata Management Enhancements

‍We've made improvements to metadata management to ensure a smoother and more efficient user experience. This includes optimizing user experience with one click when editing metadata fields and clickable starred option.