Scaling Customer Insights during Hyper-growth with Figma, Notion, and Zoom

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Actionable insights derived from customer feedback play a crucial role in the product lifecycle. These insights allow you to assess how well your product meets the customers’ needs and help you pave the ideal product roadmap.

But who owns the customer feedback data? How should product teams prioritize customer feature requests? How to run a successful Voice of Customer program? Should you satisfy a customer or a market?

All of these questions and more are answered by product leaders at Figma, Notion, Zoom in this virtual roundtable discussion hosted by Enterpret - a customer feedback analytics platform.

The speaker panel includes:

• ‍‍John Beckmann - Head of Product (Meetings and Webinars) at Zoom
• Michael Nguyen - Head of Voice of Customer Program at Figma.
• ‍Misty Smith - Head of Product Operations at Notion