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Social Listening

Turn social signals into customer intelligence

Monitor every mention across every channel, detect emerging crises before they go viral, and trigger automated workflows that route context-rich alerts to the right owner. Instantly.

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Other tools stop at mentions, Enterpret connects social signals with all of your customer feedback.

Listen to every channel without lifting a finger

Stop missing conversations that shape your brand. Monitor social channels, review sites, and community forums all captured, classified, and analysis-ready in one place

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50+ NATIVE CONNECTORS

Connect with over 50+ sources from YouTube, Salesforce, Twitter, Reddit, and more

Brand & Competitor Monitoring

Track your brand, competitors, and key topics in real-time. Never miss a signal that matters to your product or reputation

Auto-CLASSIFICATION on Ingestion

Every social mention is classified into your taxonomy the moment it's captured. Zero manual tagging, no curation backlog

Connect social signals to your full feedback picture

Social feedback without context is noise. Enterpret links every mention to support tickets, surveys, and calls so you see the full story behind the signal

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Unified Feedback View

Link social mentions to tickets, NPS responses, and call transcripts so product and CX teams see the complete picture

Business Context enrichment

Enrich social signals with account data so you always know whether a complaint is from a power user or a free trial

custom signal rules

Define the keywords, topics, and sentiment thresholds that matter with custom filters and listening parameters

Route signals to the right team at the right time

Unread alerts are just noise. Enterpret delivers the right signal to the right owner with the context they need

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Real-Time Alerts

Get notified the moment a critical signal is detected. No daily manual review, no missed crises

Role Based Routing

Product, CX, and marketing each receive the signals relevant to them, not every mention across every channel

Audit Trail & Governance

Full visibility into what was captured, classified, and routed with compliance dashboards for enterprise teams

How Social Listening Works

From scattered mentions to unified customer intelligence, see how Enterpret turns social conversations into your sharpest feedback signal

Connect your social and review channels in one click

Enable monitoring across Reddit, App Store, G2, Trustpilot, and more through OAuth-based setup. Admin-controlled configuration ensures only authorized users manage connections.

AI classifies every signal in your taxonomy

Every captured mention is automatically classified the moment it arrives no manual triage, no backlog. Signals are analysis-ready before your team even opens the dashboard.

Enrich with business context and direct feedback

Social mentions are cross-referenced with support tickets, survey responses, and account data. Enterpret links the public conversation to the private one revealing the full customer story.

Surface what matters, suppress what doesn't

AI-powered detection identifies sentiment shifts, volume spikes, emerging themes, and competitor signals. Custom thresholds and filters ensure teams see only the signals that warrant attention.

Route to the right owner and measure impact

Deliver alerts to Slack, Jira, or email with full context and suggested next actions. Track response time, sentiment movement, and how often social signals predict downstream churn or escalations proving the value of every alert.

Start transforming feedback into customer love.

Leading companies like Perplexity, Notion and Strava power customer intelligence with Enterpret.

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