Build voice of customer scorecards and templates
For when leadership wants VoC on every cadence — weekly, monthly, quarterly — and you're still assembling slides by hand.
Customer Workflow Examples
VoC Director
Compliance Software
Situation
The CPO wanted a single view showing the state of the customer that updated automatically, without asking the research team.
Action - prompted Claude with Enterpret MCP connector
Build a dashboard showing overall sentiment trend, top 5 themes, fastest-growing themes, and NPS driver breakdown, refreshed weekly.
Impact
The CPO started citing specific theme data in product reviews, without pinging the research team first.
Head of Insights
Creator Tools
Situation
A VoC lead wanted the scorecard to actively flag deviations rather than just display data — so leadership would only be alerted when something actually changed.
Action — configured Quality Monitor agent on scorecard metrics
Quality Monitor agent flags when any scorecard metric deviates from its 30-day trend and posts to #leadership with the specific metric, direction, and contributing themes.
Impact
Turned the static scorecard into an active monitoring system. Leadership stopped asking “what changed?” — the agent told them before they had to ask.
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CX Operations Manager
Fitness Tech
Situation
An ops lead needed weekly VoC pushed to each VP automatically: product gets feature requests, CX gets escalation trends, CRO gets deal-risk signals. No copy-paste, no Monday scramble.
Action - prompted Claude with Enterpret MCP connector
Set up weekly VoC subscriptions: top 5 themes for product feedback to #product-insights, top 5 escalation themes to #cx-leadership, top 5 deal-risk signals to #revenue-ops. Include volume change vs. last week.
Impact
Monthly reporting prep dropped from 6 hours to zero. Every VP gets exactly what they need, delivered every Monday — without a single follow-up.
